Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Shelbi Barnes

Dayton,TX

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at United Healthcare. Skilled in active listening and critical thinking, adept at managing high-stress situations and resolving conflicts with professionalism. Demonstrated ability to improve loyalty and repeat business, showcasing a blend of hard data entry skills and empathetic customer interactions.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

United Healthcare
02.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Bartender

Chilis's Bar and Grill
06.2019 - 10.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Caregiver

Jordan Health Services
01.2017 - 06.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Education

High School Diploma -

Daystar Christian Academy
Splendora, TX
12.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

United Healthcare
02.2023 - 02.2024

Bartender

Chilis's Bar and Grill
06.2019 - 10.2021

Caregiver

Jordan Health Services
01.2017 - 06.2019

High School Diploma -

Daystar Christian Academy

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Shelbi Barnes