Shelbi Barricelli
Burleson,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Trailer Management Specialist
Advanced Service Management Group
08.2017 - Current
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Registered Dental Assistant
Essential Endodontics
11.2015 - 09.2016
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
Education
RDA -
Texas Academy of Dental Assisting
Fort Worth, TX11.2015
High School Diploma -
South Garland High School
Garland, TX06.2014
Skills
- Microsoft Excel
- Development Management
- Quality Standards
- Management Support
- Operational Procedures
- Vendor Relations
- Administrative Support
- Superior Interpersonal Skills
Timeline
Trailer Management Specialist
Advanced Service Management Group
08.2017 - Current
Registered Dental Assistant
Essential Endodontics
11.2015 - 09.2016
RDA -
Texas Academy of Dental Assisting
High School Diploma -
South Garland High School
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