Shelbi Lewis
McKinney
Summary
Results-driven collections and customer service professional with over 7 years of experience, specializing in debt recovery and client relationship enhancement. Successfully recovered over $75,000 in outstanding debts while achieving a 90% success rate in preventing repossession. Established positive rapport with customers quickly, fostering trust and improving financial stability. Committed to leveraging expertise to drive results and contribute to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Costumer Service Rep
Intuit
Plano, TX
07.2024 - 01.2026
- Delivered exceptional customer support via phone and email, resolving inquiries efficiently.
- Assisted customers with product navigation, ensuring a seamless user experience.
- Collaborated with team members to provide timely solutions to customer issues.
- Utilized CRM software to track interactions and maintain detailed customer records.
Health Care Specialist
American Online Benefits Group
Addison, TX, USA
11.2020 - 04.2024
- Identified and recovered $75,000 in outstanding debts through proactive debt collection strategies, resulting in improved financial stability and decreased delinquency rates.
- Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer contact.
- Work with multiple clients, such as Blue cross Blue shield, Medicare, and assisted with Costumer disputes.
Repossession Associate
Capital One Auto Finance
09.2018 - 10.2020
- Collaborated with clients to craft personalized financial plans, resulting in 85% repossession prevention, highlighting collection specialist skills, and improving client satisfaction.
Telecommunications Collections Specialist
Swc Group
Carrollton, TX, USA
03.2014 - 08.2018
- Exceeded collection goals by 20% through proactive engagement with customers with past due balances, leading to improved cash flow and reduced bad debt for the organization.
- Provided customers with superb customer service
- Utilized innovative collection strategies to address customers, leading to a 25% decrease in delinquent accounts and improved overall collection efficiency.
- Fort Bend Toll Road Authority
- Assisted customers with directions and instructions pertaining to Fort Bend Toll roads
- In charge of providing great customer service as well as taking payments over the phone
Education
High School Diploma -
Richardson High School
Richardson, TX, USA05-2010
Skills
- Account Management
- Cold Calling
- Corporate Sales
- Customer Contact
- Etiquette
- Job Satisfaction
- Medical Terminology
- Microsoft Excel
- Microsoft Office
- Negotiating
- Operating System
- Operations Excellence
- Oracle Web Logic Server
- Professionalism
- Rapport
- ServiceNow
- Time Management
Certification
First Aid Certification
Timeline
Costumer Service Rep
Intuit
07.2024 - 01.2026
Health Care Specialist
American Online Benefits Group
11.2020 - 04.2024
Repossession Associate
Capital One Auto Finance
09.2018 - 10.2020
Telecommunications Collections Specialist
Swc Group
03.2014 - 08.2018
High School Diploma -
Richardson High School