Jynae Bedford
Ft Worth,TX
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in transaction accuracy and customer satisfaction. Proven ability to train staff and enhance team performance through active listening and critical thinking. Skilled in data entry and call management, consistently resolving customer issues to foster loyalty and retention.
Overview
6
6
years of professional experience
Work History
Costumer Service Rep
Walmart
07.2023 - Current
- Managed cash register operations, accurately processing transactions and handling customer payments.
- Maintained merchandise displays, ensuring alignment with store promotions and visual standards.
- Collaborated with team members to streamline checkout processes and enhance customer experience.
- Trained new staff on company policies, customer service techniques, and point-of-sale systems.
- Resolved customer complaints effectively, focusing on satisfaction and loyalty retention strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Picker/packer
Amazon
04.2021 - 2024
- Maintained cleanliness of workstations and dining areas to ensure a safe environment.
- Assisted in inventory management by restocking supplies and tracking usage levels.
- Provided exceptional customer service by addressing guest inquiries and requests promptly.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Collaborated with team members to maintain clean and safe work environment, adhering to safety protocols
- Assisted in inventory counts, contributing to accurate stock levels and reducing discrepancies
- Trained new hires on packing procedures, promoting adherence to company standards and practices
- Sorted and organized products for efficient storage and retrieval, enhancing workflow efficiency
Picker
Alcon Manufacturing
03.2021 - 2023
- Operated material handling equipment to efficiently retrieve and transport products.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to optimize picking processes and reduce errors.
- Conducted regular quality checks on picked items to ensure compliance with safety standards.
Cashier Team Lead
Wataburger
02.2020 - 2022
- Operated kitchen equipment, including grills and fryers, adhering to operational guidelines.
- Collaborated with team members to efficiently deliver meals during peak service hours.
- Participated in training sessions to enhance knowledge of menu offerings and food safety practices.
- Supported daily operations by performing cash register duties and handling transactions accurately.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Prepared and served food items according to safety and sanitation standards.
Education
High School Diploma -
Birdville High School
North Richland Hills, TX06.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
Timeline
Costumer Service Rep
Walmart
07.2023 - Current
Picker/packer
Amazon
04.2021 - 2024
Picker
Alcon Manufacturing
03.2021 - 2023
Cashier Team Lead
Wataburger
02.2020 - 2022
High School Diploma -
Birdville High School