Margaret Ruiz
Lubbock
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
Work History
Costumer Service Rep
AT&T
Lubbock
04.2021 - Current
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Strengthened customer retention by offering discount options.
- Maintained a high level of professionalism when dealing with difficult customers.
- Excelled in exceeding daily credit card application goals.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Surpassed sales goals through implementation of successful marketing strategies.
Costumer Service Rep
Wells Fargo
Lubbock
09.2017 - 04.2020
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Frenship High School
Wolfforth, TX05-2010
Skills
- Customer service
- Billing adjustment
- Technical support
- Customer feedback analysis
- Sales strategy
- Conflict resolution
- Order processing
- Payment processing
- Product knowledge
- Problem solving
- Team collaboration
- Sales expertise
- Strategic sales
- Building rapport
- Technical troubleshooting
- Merchandise upselling
- Retail sales customer service
Timeline
Costumer Service Rep
AT&T
04.2021 - Current
Costumer Service Rep
Wells Fargo
09.2017 - 04.2020
High School Diploma -
Frenship High School