Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelbi Morris

Fresno,TX

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Yardi Matrix
01.2026 - 06.2026
  • Researched and compiled accurate property and rental information to support customer service efforts.
  • Maintained and updated rental information in company records to enhance data reliability for customer interactions.
  • Conducted outbound calls to verify and update rental rate information, ensuring accuracy for customer inquiries.
  • Followed up on calls and requests to ensure information was complete and accurate.

Customer Service Representative

Progressive
06.2025 - 02.2026
  • Guided customers in selecting payment solutions aligned with company policies and procedures.
  • Communicated professionally and empathetically with customers experiencing payment difficulties.
  • Addressed customer inquiries and concerns regarding billing and payment options to ensure clarity and satisfaction.
  • Provided payment reminders and helped customers understand their account balances and due dates.
  • Engaged with customers facing payment difficulties, providing empathetic support and clear communication.

Sales Associate

Coco Bella beauty supply
Fresno, Tx
02.2024 - 09.2025
  • Guided customers in selecting beauty, haircare, skincare, and personal care products tailored to their individual needs.
  • Delivered friendly, knowledgeable customer service by addressing product-related inquiries.
  • Worked effectively with team members to meet daily sales and customer service goals.
  • Maintained an organized, clean, and well-stocked sales floor.
  • Collaborated with team members to achieve daily sales and customer service targets.

Education

LV Hightower High School
Fresno, Tx

Skills

  • Data entry
  • Customer relationship management
  • Inventory management
  • Payment processing
  • Professional communication
  • Time management
  • High-volume call handling
  • Payment collections & reminders
  • Customer retention
  • Conflict resolution
  • Problem-solving
  • Confidential information handling
  • Teamwork
  • Multitasking

Timeline

Customer Service Representative

Yardi Matrix
01.2026 - 06.2026

Customer Service Representative

Progressive
06.2025 - 02.2026

Sales Associate

Coco Bella beauty supply
02.2024 - 09.2025

LV Hightower High School
Shelbi Morris