Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shelbi Poe

Shelbi Poe

Customer Service Representative
Muncie,IN

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

U-Haul Moving & Storage of Morningside
08.2024 - Current
  • Assisted customers with inquiries, providing accurate and timely information.
  • Managed customer interactions through phone and email, ensuring positive experiences.
  • Resolved issues efficiently, employing problem-solving skills to enhance satisfaction.
  • Supported team by maintaining knowledge of products and services for effective communication.

Assistant Manager

Shell Gas Station
08.2018 - 03.2022
  • Assisted in daily operations to optimize workflow efficiency and enhance team productivity.
  • Coordinated team schedules and managed resources to ensure project timelines were met consistently.
  • Supported inventory management processes, ensuring accurate stock levels and timely replenishment.
  • Trained new team members on operational procedures and best practices for improved performance.
  • Maintained customer service standards by addressing inquiries and resolving issues promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

High School Diploma -

Daleville Jr./ Sr. Highschool
Daleville, IN

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Willingness to learn

Timeline

Customer Service Representative

U-Haul Moving & Storage of Morningside
08.2024 - Current

Assistant Manager

Shell Gas Station
08.2018 - 03.2022

High School Diploma -

Daleville Jr./ Sr. Highschool

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