Shelbi Taylor
Cumberland,MD
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Support Specialist
Allegany County Hrdc
Cumberland, MD
06.2019 - 06.2021
- Maintained daily reports and advised executive leaders in decision-making processes.
- Performed research to collect and record industry data.
- Maintained clean reception area to promote positive, professional environment for clients.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered, responded to and transferred over 100 daily phone calls on multi-line phone system
Front Desk Receptionist
Sleep Inn & Suites
Cumberland, MD
10.2018 - 04.2019
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Kept accounts in balance and ran daily reports to verify totals.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
Front Desk Receptionist
Rivermist Pet Lodge
Brinklow, MD
09.2015 - 05.2016
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests and their furry friends at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted customers vet to make sure all pet vaccines were up to date before pets stay.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Cleaned lobby, shut down computers, checked on pets, and locked up lobby before leaving.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
Education
High School Diploma -
Oakland Mills High School
Columbia, MD05.2013
Skills
- Professional and Courteous
- Report Preparation
- Database and Client Management Systems
- Office Equipment Operation
- Strong Organizational Skills
- Document and File Management
- Multitasking and Time Management
- Microsoft Office Suite
- Multi-Line Telephone Systems
Certification
- Dog Behavior
- 10 Star Customer Service.
Timeline
Office Support Specialist
Allegany County Hrdc
06.2019 - 06.2021
Front Desk Receptionist
Sleep Inn & Suites
10.2018 - 04.2019
Front Desk Receptionist
Rivermist Pet Lodge
09.2015 - 05.2016
High School Diploma -
Oakland Mills High School