Shelbie Cooley
Rochester,MN
Summary
Hospitality professional with extensive experience in managing shifts, training staff, and delivering exceptional customer service. Known for fostering collaborative team environment and achieving operational efficiency. Reliable and adaptable, skilled in multitasking and addressing customer needs promptly.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
Barnes & Noble
Rochester, MN
09.2025 - Current
- Supervised daily operations of café, ensuring efficient workflow and high service standards.
- Trained and mentored new baristas on beverage preparation and customer service techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer complaints swiftly, enhancing overall satisfaction and fostering loyalty.
- Analyzed sales trends to identify opportunities for improvement in product offerings and promotions.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Certified Nursing Assistant
West Ridge Care Center
Cedar Rapids, IA
01.2020 - 01.2021
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Reported changes in patient condition to registered nurse or physician.
- Responded quickly to emergency situations involving sudden illness or injury.
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
Shift Manager
Noodles & Company
Cedar Rapids, IA
05.2016 - 09.2020
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Enforced safety standards throughout the store including proper use of equipment.
- Assisted in resolving escalated customer service issues in a timely manner.
- Monitored store operations to ensure compliance with company policies and procedures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
Education
High School Diploma -
Linn-Mar Highschool
Marion, IA05.2018
No Degree - Nursing
Kirkwood Community College
Cedar Rapids, IASkills
- Food safety compliance
- Supply ordering
- Critical thinking
- Task delegation
- Operational problems analysis
- Budget development
- Inventory control
- Team leadership
- Staff training and development
- Time management
- Active listening
- Flexibility and adaptability
Certification
- Certified Nursing Assistant
- Registry ID: 315714
Timeline
Barista Shift Lead
Barnes & Noble
09.2025 - Current
Certified Nursing Assistant
West Ridge Care Center
01.2020 - 01.2021
Shift Manager
Noodles & Company
05.2016 - 09.2020
High School Diploma -
Linn-Mar Highschool
No Degree - Nursing
Kirkwood Community College