Summary
Overview
Work History
Education
Skills
Timeline

Shelbie Jones

Kingsport,TN

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Experienced with social media strategy development, content creation, and analytics. Utilizes innovative approaches to improve online engagement and brand visibility. Track record of leveraging data-driven insights to optimize campaigns and achieve business goals.

Overview

6
6
years of professional experience

Work History

Bartender

Bays Mountain Brewing Company
03.2024 - Current
  • I am only a fill in, I work maybe a couple times a month if help is needed.
  • Serve beverages in high-volume environment.
  • Provided exceptional customer service to enhance guest experience.
  • Maintained cleanliness of bar area and ensured compliance with safety standards.
  • Trained new bartenders on menu items and standard operating procedures.
  • Resolved customer complaints swiftly to maintain satisfaction and loyalty.

Manager/Head Bartender/Social Media Manager

Model City Tap House
07.2023 - Current
  • Supported owners in organizing schedules and coordinating bar activities.
  • Coordinated inventory tracking, ensuring accurate stock levels and timely replenishment.
  • Engaged in training sessions to enhance knowledge of operational systems and tools.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Led cross-functional teams to streamline operations and enhance productivity.


Barista

Urban Buzz
08.2022 - 06.2023
  • Trained new baristas on beverage preparation and customer service.
  • Collaborated with team members to create new seasonal drink offerings, increasing customer engagement.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Developed efficient workflows to enhance beverage preparation speed and accuracy.
  • Maintained cleanliness of work area, adhering to health and safety standards.

Bartender/Server

Big Storm Brewing Company
10.2021 - 05.2023
  • Crafted innovative cocktails and beverages, enhancing customer satisfaction and experience.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
  • Trained new staff on bartending techniques and company policies, fostering a collaborative work environment.
  • Served high customer volumes during special events, nights, and weekends.

Server

Chicago Pizza
12.2019 - 11.2021
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
  • Collaborated with kitchen staff to streamline food preparation and improve order accuracy.

Education

Associate of Applied Science - Dental Assisting

Northeast State Community College, Blountville, TN
09-2027


  • Honors Scholarship Recipient
  • Honor Roll 2025
  • 3.85GPA

High School Diploma -

Mariner High School, Cape Coral, FL
12-2021
  • Extracurricular Activities were Cheerleading and weightlifting.
  • Honors's Society Member 2019-2021.
  • Elected for SGA President from 2019-2021.
  • GPA 4.1
  • Dual enrollment student.
  • summa cum laude graduate

Skills

  • Strong multitasking
  • Staff management
  • Highly reliable
  • Team player attitude
  • Engaging personality
  • Clear and effective communication
  • Customer service expertise
  • Handling difficult customers
  • Patience and tolerance
  • Outgoing personality
  • Complex Problem-solving
  • Hospitality service expertise

Timeline

Bartender - Bays Mountain Brewing Company
03.2024 - Current
Manager/Head Bartender/Social Media Manager - Model City Tap House
07.2023 - Current
Barista - Urban Buzz
08.2022 - 06.2023
Bartender/Server - Big Storm Brewing Company
10.2021 - 05.2023
Server - Chicago Pizza
12.2019 - 11.2021
Northeast State Community College - Associate of Applied Science, Dental Assisting
Mariner High School - High School Diploma,

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