Summary
Overview
Work History
Education
Skills
Timeline
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Shelbie Pugh

Jacksonville,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Pharmacy Customer Service Representative

Hometown Pharmacy
01.2020 - 02.2024
  • Established and maintained patient profiles, updating organizational database with current information.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Educated customers about billing, payment processing and support policies and procedures.

Wait Staff Member

Timbers Bar & Grill
03.2021 - 02.2024
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.

Assistant Manager

Logans Roadhouse Grill
08.2014 - 03.2020
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Provided professional services and support in a dynamic work environment.

Education

Associate of Arts -

Delta College
Bay City, MI
01.2019

Skills

  • Strong Work Ethic
  • Strong multitasking
  • Salesmanship
  • Organization and Time Management

Timeline

Wait Staff Member

Timbers Bar & Grill
03.2021 - 02.2024

Pharmacy Customer Service Representative

Hometown Pharmacy
01.2020 - 02.2024

Assistant Manager

Logans Roadhouse Grill
08.2014 - 03.2020

Associate of Arts -

Delta College

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Shelbie Pugh