Joel Mathew
Trumbull,CT
Summary
Driven and adaptable individual with collaborative and proactive approach. Possesses foundational knowledge in mechanical engineering and demonstrated aptitude in critical thinking and problem-solving. Committed to contributing positively and achieving impactful results.
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Representative
Walgreens
03.2024 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Established and maintained patient profiles, updating organizational database with current information.
Customer Service Associate
Walgreens
10.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Mechanical Engineering
University of Connecticut
Storrs, CT05-2028
Skills
- Confidentiality compliance
- Insurance verification
- Pharmacy law
- Answering customer questionsmath
- Good communication
- Customer service
- Work ethic and integrity
- Time management skills
- Cash handling
- Team collaboration
- Professionalism and courtesy
Certification
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
Timeline
Pharmacy Customer Service Representative
Walgreens
03.2024 - Current
Customer Service Associate
Walgreens
10.2023 - 03.2024
Bachelor of Science - Mechanical Engineering
University of Connecticut