Roxanne Soloya
Conroe,TX
Summary
Representative with proven expertise at HEB Grocery Store, enhancing customer satisfaction through effective verification and exceptional communication. Skilled in maintaining confidentiality and resolving complex inquiries, I thrive under pressure while optimizing customers outcomes and ensuring compliance with store regulations. Committed to delivering proactive solutions and fostering team collaboration in any event or line of work.
Overview
16
16
years of professional experience
Work History
Pharmacy Customer Service Representative
HEB Grocery Store
Conroe, TX
11.2024 - Current
- Provided proactive solutions for common customer inquiries, leading to increased satisfaction ratings.
- Maintained a clean and organized pharmacy environment, ensuring optimal workflow and customer experience.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Stocked shelves with medications and other pharmacy items for consistent availability.
Cashier
HEB Grocery Store
Conroe, TX
09.2012 - Current
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Processed refunds and exchanges in accordance with company policy.
HEB Gas Station
HEB Grocery Store
Conroe, TX
06.2014 - 11.2024
Business Center Representative
HEB Grocery Store
Conroe, TX
06.2016 - 02.2018
- Answered phone calls to handle customer concerns and complaints.
- Trained new employees on business center procedures and best practices, fostering a knowledgeable workforce capable of delivering excellent service.
- Processed Bill Payments , Money Orders & Cashed Checks.
Cashier
Kroger
Willis, TX
05.2009 - 10.2011
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma -
Willis High School
Willis, TX05.2011
Skills
- Confidentiality compliance
- Answering customer questions
- Stocking shelves
- Patient confidentiality
- Cash handling accuracy
- Data entry proficiency
- Customer service
- Multitasking
- Calm and professional under pressure
- Excellent communication
- Computer skills
- Understanding customer needs
- Team collaboration
Timeline
Pharmacy Customer Service Representative
HEB Grocery Store
11.2024 - Current
Business Center Representative
HEB Grocery Store
06.2016 - 02.2018
HEB Gas Station
HEB Grocery Store
06.2014 - 11.2024
Cashier
HEB Grocery Store
09.2012 - Current
Cashier
Kroger
05.2009 - 10.2011
Diploma -
Willis High School