Shelbie Reynolds
Brazil,IN
Summary
Achieved significant sales growth at Cricket Wireless by surpassing targets through strategic sales initiatives and exceptional customer service. Expert in system integration support and adept at managing high-stress situations, I bring a proven track record of enhancing efficiency and customer loyalty. Skilled in both technical and interpersonal domains, I excel in driving results and fostering positive outcomes.
Overview
6
6
years of professional experience
Work History
Manufacturing Support
Technifab
Brazil Indiana
07.2023 - Current
- Supported management in implementing lean manufacturing principles, contributing to a more efficient and streamlined production process
- Maintaining a professional workforce
- Learning many new skills and techniques
Sales Advocate
Cricket Wireless
Brazil Indiana
08.2021 - 01.2023
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed and implemented sales strategies to increase revenue.
- Handled customer inquiries promptly, resolving any issues or concerns to maintain positive brand reputation.
- Generated new business opportunities through networking events, industry conferences, and referrals from satisfied customers.
Customer Service Representative
Dish Tv
Indianapolis, IN
11.2018 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Graduation Alliance
Salt Lake City, UT12.2023
Skills
- System Integration Support
- Emotional Disturbance Support
- Presentation Development Support
- Small Group Support and Assistance
- Telephone Customer Support
- Customer service and support
Timeline
Manufacturing Support
Technifab
07.2023 - Current
Sales Advocate
Cricket Wireless
08.2021 - 01.2023
Customer Service Representative
Dish Tv
11.2018 - 07.2021
High School Diploma -
Graduation Alliance