SHELBY ADAY
TELEPHONE,TX
Summary
Communicative & determined individual seeking to bring enthusiasm and organization to a new adventure. Over 10+ years of experience & knowledge ranging from Administrative, Management & recently Educational Aide. Deeply committed to providing high-quality, superior support.
Overview
6
6
years of professional experience
Work History
Head Start Teaching Aide
Bonham ISD- Bailey Inglish
03.2024 - Current
- Work under Teacher's guidance to provide a clean, safe & educational environment
- Assist with classroom centers set up & daily assignment completions, while also assisting Teacher in individual goals & testing
- Provide classroom support for students with a range of disabilities & learning differences
- Attend to children's basic needs by assisting them with not only educational work, but also potty training, nap time assistance & emotional/social support during my time with them.
Warehouse & Fleet Coordinator
Dusty Underwood Plumbing & Septic
08.2023 - 02.2024
- Maintain warehouse inventory by creating PO's to vendors & receiving those PO's in a timely manner for accounting department
- Responsible for maintenance on all vehicles in the fleet department by scheduling & coordinating repairs
- Completing & coordinating projects assigned to myself in a timely manner
- Assisting employees with parts needed to complete work by ordering or running the necessary material to the individuals
- Responsible for uniform needs of employees & assisting with on-boarding new hires.
Lead Dispatcher
Waste Connections
08.2022 - 08.2023
- Communicated, evaluated & adjusted routes based on daily needs & available drivers
- Conducted investigations to verify & resolve customer complaints/issues
- Established long-term customer relationships through prompt & courteous service.
Scheduler / Office Manager
The Cleaning Force
01.2022 - 08.2022
- Receive inbound calls to schedule services & set up new customers
- Hire & onboard new employees, while also managing current employees & help maintain low turn over by providing a positive work environment.
Office Manager
Waste Connections
11.2020 - 01.2022
- Manage & organize office functions & assist with daily operations of location with 30+ office personnel
- Support accounting department with assisting with invoices & PO's
- Continually supporting our contracts by dealing with correspondences, complaints & queries
- Coordinate company events while also hiring, training & on-boarding new Customer Service Representatives for the Call Center.
Lead Dispatcher / Operations Coordinator
Waste Connections
01.2018 - 11.2020
- Provide direction & guidance while collaborating with the Operations Team to evaluate needs and optimize operational plans
- Monitor employee hours & optimize procedures to help reduce costs
- Review disposal reports each day & investigate variances with accounting staff to keep records/billing accurate
- Successfully increased credibility with City contracts/customers by providing quick communication turnaround & resolutions to issues.
Education
No degree, General Studies -
Tarleton State University
Stephenville05.2014
High School Diploma -
Princeton High School
Princeton05.2012
Skills
- Customer-service Oriented
- Excellent Communication Skills
- Administrative Support
- Management Experience
- Excellent Planner & Coordinator
- Microsoft Word/Excel, etc experience
Timeline
Head Start Teaching Aide
Bonham ISD- Bailey Inglish
03.2024 - Current
Warehouse & Fleet Coordinator
Dusty Underwood Plumbing & Septic
08.2023 - 02.2024
Lead Dispatcher
Waste Connections
08.2022 - 08.2023
Scheduler / Office Manager
The Cleaning Force
01.2022 - 08.2022
Office Manager
Waste Connections
11.2020 - 01.2022
Lead Dispatcher / Operations Coordinator
Waste Connections
01.2018 - 11.2020
No degree, General Studies -
Tarleton State University
High School Diploma -
Princeton High School
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