Shelby Aguado
Cleburne,Tx
Overview
5
5
years of professional experience
Work History
Customer Service Representative
JCSUD
Cleburne, TX
03.2025 - Current
- Resolved customer inquiries regarding starting/disconnecting service, how to read the water meter, payment options, extensions, and billing
- Created the list of meters to be locked for the meter technicians.
- Created service orders depending on the reason need for a technician to go out and check the meter.
- Responded to questions via email and Water Smart.
- Answered phone calls and assisted to the best of my ability. If not able to assist, I would transfer to someone who was knowledgeable in that department.
- Collected payments at the drive thru, at the counter, and over the phone.
- Sending courtesy calls to customers.
- Counted the drawer at the end of the day to make sure everything balanced.
- When all of my work is completed, I would assist my coworkers if they needed help.
Receptionist
First Step Pediatrics
Cleburne, Tx
08.2024 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct person.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Verified insurance eligibility and accurately coded insurance to facilitate timely billing.
- Translated for the Dr and/or providers, and even management when needed.
Customer Service Representative
Central Appraisal District of Johnson County
Cleburne, Tx
04.2021 - 06.2024
- Greeted customers as they walked in the door and assisted them to the best of my ability
- Renamed files and moved to the correct folders
- Sent out documents via email requested by taxpayers
- Answered phones and answered any questions they had or directed them to the right person
- Distributed incoming mail and processed outgoing mail
- Also assisted with any other side projects assigned
Education
High School Diploma -
Cleburne High School
Cleburne, TX05.2016
Skills
- Fluent in English and Spanish
- Communicative
- Fast learner
- Teamwork
- Multitasking
- Hard worker
- Attentive
- Willingness to learn
- Adaptability
- Telephone skills
Timeline
Customer Service Representative
JCSUD
03.2025 - Current
Receptionist
First Step Pediatrics
08.2024 - 02.2025
Customer Service Representative
Central Appraisal District of Johnson County
04.2021 - 06.2024
High School Diploma -
Cleburne High School