Shelby Aguado
Cleburne,Tx
Overview
9
9
years of professional experience
Work History
Receptionist
First Step Pediatrics
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct person.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Verified insurance eligibility and accurately coded insurance to facilitate timely billing.
- Translated for the Dr and/or providers, and even management when needed.
Customer Service Representative
Central Appraisal District of Johnson County
04.2021 - 06.2024
- Greeted customers as they walked in the door and assisted them to the best of my ability
- Renamed files and moved to the correct folders
- Sent out documents via email requested by taxpayers
- Answered phones and answered any questions they had or directed them to the right person
- Distributed incoming mail and processed outgoing mail
- Also assisted with any other side projects assigned
Receptionist
Cleburne Eye Clinic
08.2020 - 04.2021
- Greeting patients as soon as they walk in the door
- Making appointments for existing and potential patients
- Reviewed and organized patient medical charts for accuracy
- Assisted in opening and closing the office
- Took insurance information, verified if active, and printed benefit information for technicians and opticians
- Answered incoming calls and took messages
CNA
Heritage Trails Nursing & Rehabilitation
06.2016 - 07.2020
- Attended to patients in my unit, continuously checking on needs, and maintaining high standards of patient care
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
- Used mobility devices and transferring equipment to carefully and transport patients
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
Education
High School Diploma -
Cleburne High School
Cleburne, TX05.2016
Skills
- Fluent in English and Spanish
- Compassionate
- Communicative
- Fast learner
- Teamwork
- Multitasking
- Calm under duress
- Hard worker
- Attentive
- Willingness to learn
- Adaptability
- Telephone skills
Timeline
Receptionist
First Step Pediatrics
08.2024 - Current
Customer Service Representative
Central Appraisal District of Johnson County
04.2021 - 06.2024
Receptionist
Cleburne Eye Clinic
08.2020 - 04.2021
CNA
Heritage Trails Nursing & Rehabilitation
06.2016 - 07.2020
High School Diploma -
Cleburne High School
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