Shelby Alderman
Cuyahoga Falls,OH
Summary
Compassionate Medical Assistant skilled in patient care, administrative support, and emergency response. Proven ability to manage clinical tasks and enhance healthcare team efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Unity
Hudson
01.2025 - Current
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Responsible for one provider to ensure the clinic runs effectively.
- Fill in at additional offices or positions due to organization needs.
- Handle patient complaints, assist in clinical procedures, obtain prior authorizations for medications and schedule urgent referrals.
- Track and ensure metrics are being met based on scheduling and provider/medical assistant performance.
- Experience with assisting during clinical procedures of suturing, biopsies, cyst removals.
- Administering subcutaneous and intramuscular vaccinations or injections.
Medical Assistant
Western Reserve Hospital
Stow
04.2023 - 01.2025
- Responsible for providing physician support and ensuring the facility is running smoothly.
- Various administrative tasks such as patient scheduling assisting with referrals and authorizations, answering phones, filing documents, scanning and faxing.
- Assist with performing a variety of clinical duties like preparing exam rooms, collecting patient vitals, medical history, specimens and assisting in minor surgical procedure injection, administering medications and other routine tasks as assigned.
- Helped in the organization and management of the daily assignments and breaks for 14 employees while ensuring continuous patient care.
- Support for multiple offices including the Urgent Care, Occupational Medicine and Primary Care Residency Clinic.
- Responsible for administering the correct test, procedures, and physicals based on employers requirements.
- Responsible for independently working directly with the residency program that included 6 residents and multiple attendings, while also assisting in the urgent care and occupational office simultaneously.
- Assisted in the onboarding process of training new LPN’s and MA’s.
- Responsible for monthly inventory reconciliation and ordering of vaccinations through the state of Ohio for Vaccines for Children plan.
- Experience dealing with medical emergencies including, angina, allergic reactions, anaphylaxis, mental health crisis involving pinkslipping, hypertensive urgency, and patients experiencing respiratory distress.
- Experience dealing with open fractures, lacerations, wound dressing and assisting providers during suturing and venipuncture.
- Administering medications based on ordering providers assessment, including Toradol, Epinephrin, Rocephen, Clonidine, breathing treatments.
Patient Access Representative
Western Reserve Hospital
Stow
04.2021 - 04.2023
- Responsible for pre-registering, checking in and helping answer questions for the patients in the urgent, primary and occupational medicine office.
- Verify their personal account information, billing and insurance information.
- Handle all of the outgoing referrals for the primary and urgent care office that includes 10 providers.
- Handle the new employee training for the front desk responsibilities.
- Register patients using multiple computer software including Care One and ECW.
- Obtain OARRS reports for DOT drivers.
- Call in prescription refills to appropriate pharmacies and follow up with patients requests and complaints.
- Responsible for correctly billing and preparing charts for First Report of Injury, follow up after initial injury for BWC, and billing the appropriate company for needed employment services.
- Help maintain office machinery maintenance and ordering of supplies.
9-1-1 Communication Specialist Dispatcher
City of Stow
Stow
10.2020 - 04.2021
- Responsible to answer and provide emergency instruction to individuals calling 911.
- Handled calls for the City of Stow, Tallmadge, and Mogadore.
- Responsible for helping ensure first responders safety by verifying their locations calls and providing assistance to the officers or firefighters when asking for certain confidential information about suspects or victims.
- Responsible to work under pressure, exercise good judgment and make sound decisions in daily emergency situations.
- Responsible to remain calm when providing instruction to callers that were in distress or irate.
- Responsible for getting the necessary information to determine the response for the call.
- Dispatch the appropriate response for the call and support the first responders on the scene.
- Support officers when accessing information about suspects through NCIC and LEADS.
- Maintain warrants and responsible for updating this information through LEADS and NCIC.
- Responsible for collecting bail payments for individuals in Stow Jail.
- Deputy Clerk for the Municipal court.
- Responsible for organizing, supporting and requesting other departments when necessary for assistance.
Assistant Manager
Avenue
Akron
04.2017 - 08.2020
- Responsible for helping manage the million dollar volume store.
- Responsible for helping recruit, hire, train and monitor the sales associates to ensure policies and procedures are being followed.
- Responsible for monitoring sales and needed quotas for the store.
- Helped in the hiring and interviewing process for new employees.
- Participated in weekly conference calls to monitor and maintain performance of stores in our region.
- Delegate assignments to employees to optimize floor overage.
Education
Bachelors - Healthcare Administration
Western Governors University
04-2026
Associates - Criminal Justice
Stark State College
Akron08.2021
High School Diploma -
Norton High School
Norton08.2016
Skills
- Clinical procedures
- Time management
- Clinical operations
- Adaptable
Certification
- Certified Medical Assistant, National Healthcareer Association, 10/01/23, 10/01/25, J5D6D7D5
- Basic Life Support CPR, American Heart Association, 12/01/23, 12/01/25
References
References available upon request.
Timeline
Medical Assistant
Unity
01.2025 - Current
Medical Assistant
Western Reserve Hospital
04.2023 - 01.2025
Patient Access Representative
Western Reserve Hospital
04.2021 - 04.2023
9-1-1 Communication Specialist Dispatcher
City of Stow
10.2020 - 04.2021
Assistant Manager
Avenue
04.2017 - 08.2020
Bachelors - Healthcare Administration
Western Governors University
Associates - Criminal Justice
Stark State College
High School Diploma -
Norton High School