Shelby Austin
Caro,MI
Summary
Organized and service-driven professional with experience in regulated environments requiring strict adherence to policies, detailed recordkeeping, and confidentiality. Background includes customer service, documentation management, and compliance as a licensed insurance representative, along with fast-paced public-facing roles. Recognized as a collaborative team player with excellent phone etiquette, strong communication skills, and the ability to multitask festively while maintaining accuracy in a high-volume setting. Known for consistently positive and professional demeanor. Highly motivated to transition into a county clerk position to provide accurate and liable support to the courts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
Kevin Rice State Farm
Bad Axe, Michigan
02.2025 - Current
- Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.
- Developed and implemented marketing plans to increase client base.
- Provided advice on the best types of insurance policies for customers based on their needs.
- Educated customers on the benefits and risks associated with various types of insurance plans.
- Assisted customers in completing necessary forms and documents related to new or updated policies.
- Generated leads through cold calling prospective clients or attending networking events.
- Conducted regular follow-up calls with clients to ensure satisfaction with services provided.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Collaborated with cross-functional teams to address operational challenges and optimize performance.
- Maintained cleanliness and organization of work areas to promote safety and productivity standards.
Waitress & Bartender
Beagio's Pizza
Kingston , MI
08.2022 - 02.2024
- Processed payments accurately using cash registers or POS systems.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
The Oven
Caro, Michigan
05.2021 - 09.2022
- Prepared checks accurately and processed payments promptly.
- Took orders for food and drinks and delivered them to guests.
- Processed payments accurately using cash registers or POS systems.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled customer complaints professionally, resolving issues promptly to retain loyalty.
Education
High School Diploma -
Caro High School
Caro, MI06-2022
Some College (No Degree) - Business
Saginaw Valley State University
Saginaw, MI05-2027
Skills
- Client relationship management
- Customer service
- Licensed in Michigan, property and casualty and life and health
- Teamwork and collaboration
- Problem-solving
- Time management
- Computer skills: outlook, teams, excel, adobe acrobat, and scanning and imagine sharing
- Multitasking Abilities
- Friendly, positive attitude
- Excellent phone etiquette
- Attention to detail
- Document preparation
- Legal compliance
Affiliations
- Currently enrolled at Saginaw Valley State University, going into my fourth year this Fall. As I am enrolled online, any in person classes are in the late afternoon.
Certification
- Licensed [Property and Casualty] - [February 2025 - current]
- Licensed [Life and health] - [September 2025 - current]
- [TAM] Training - [Techniques of Alcohol Managment]
Languages
English
Full Professional
Timeline
Licensed Insurance Producer
Kevin Rice State Farm
02.2025 - Current
Waitress & Bartender
Beagio's Pizza
08.2022 - 02.2024
Waitress
The Oven
05.2021 - 09.2022
High School Diploma -
Caro High School
Some College (No Degree) - Business
Saginaw Valley State University