Shelby Baker
Maquoketa
Summary
Detail-oriented worker with expertise in EDI/ERA systems. Proven ability to resolve client inquiries swiftly while mentoring new team members. Committed to enhancing customer satisfaction through effective communication. Reliable team member accustomed to taking on challenging tasks, and excels at multi-tasking.
Overview
6
6
years of professional experience
Work History
Product Support Representative
Optum
Dubuque, IA
05.2022 - Current
- Provided expert EDI/ERA support to clients, ensuring timely resolutions of inquiries and issues by taking calls/chats and working tickets.
- Conducted multiple cross-trainings and mentoring sessions related to EDI/ERA support for new hires and other departments.
- Investigated product concerns and communicated with additional departments to understand customer issues.
Workforce Absence Payroll Coordinator
Sedgwick
Dubuque, IA
03.2021 - 05.2022
- Updated a payroll system for one specific client by adding/removing disability leave/payroll related coding, and created payroll adjustment requests when needed.
- Completed multiple daily payroll reports in a timely manner.
- Handled requests from employees and resolved any questions or concerns related to their payroll.
Claims Assistant
Sedgwick
Dubuque, IA
09.2020 - 03.2021
- Entered new claims into a management system.
- Handled high volume claim requests daily.
- Worked effectively in a team environment to ensure all team members' tasks were completed by the appropriate deadline.
Internship Student
Maquoketa Area Chamber of Commerce
Maquoketa, IA
07.2020 - 08.2020
- Maintained social media presence for the Chamber through content creation and account management.
- Created flyers, posters and other advertisements for Chamber members.
- Answered phone calls and directed people to the correct lines.
Education
Bachelor of Arts - Communications And Organizational Leadership
Arizona State University
Tempe, AZ12-2020
Skills
- Problem-solving skills
- Attention to detail
- Understanding customer needs
- Teamwork and collaboration
- Experience with ANSI X12
- Quick learner
Timeline
Product Support Representative
Optum
05.2022 - Current
Workforce Absence Payroll Coordinator
Sedgwick
03.2021 - 05.2022
Claims Assistant
Sedgwick
09.2020 - 03.2021
Internship Student
Maquoketa Area Chamber of Commerce
07.2020 - 08.2020
Bachelor of Arts - Communications And Organizational Leadership
Arizona State University