Shaun Bertrand

Diagnoses, evaluates, and addresses customer inquiries efficiently.

Gathered pertinent information regarding reported defects and communicated with relevant departments.

Acts as a liaison between customers and various company departments, escalates critical technical issues to engineering, manufacturing, and/or management when necessary, and improves customer satisfaction through service provided.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

• Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
• Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
• Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
• Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.