SHELBY BARNETT
Ellensburg,WA
Summary
Motivated Patient Access Representative with background supporting patient medical needs by verifying insurance, scheduling appointments, organizing documents, and answering calls for the clinic. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing, information management, and scheduling software.
Overview
2
2
years of professional experience
Work History
Patient Access Representative
Kittitas Valley Healthcare
08.2022 - Current
- Enhanced overall patient experience and satisfaction with empathetic communication, thorough explanations and verification of insurance benefits and coverage, and prompt and accurate registration of patients from more than 10 departments.
- Obtained payments from patients and maintained accurate patient records, contributing to a well-organized database for seamless information access across all departments.
- Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
- Supported efficient discharge processes by providing patients with necessary paperwork, instructions, and follow-up appointments when required.
- Participated in ongoing training opportunities, such as AVADE, and staying current on best practices in healthcare registration procedures.
- Reduced potential misunderstandings among patients or family members through clear explanations of hospital policies and procedures.
- Contributed to a welcoming environment by maintaining a clean and organized registration area at all times.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Patient Service Representative
Gritman Medical Center, Moscow Family Medicine
2021 - 2022
- Answered patient questions and fielded complaints to resolve issues
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Coordinated with patients and healthcare professionals to meet patient needs
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Documented and managed patient information in computer system
- Ran credit card batches and balanced deposits on daily basis
- Checked daily doctor schedules and verified insurance
- Answered over 50 telephone calls per day to schedule appointments and answer patient questions.
Sales Associate
Bed Bath & Beyond
2020 - 2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application
- Answered incoming telephone calls to provide store, products and services information
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Acted as initial contact in addressing customer concerns
- Helped average of 70 customers per day by responding to inquiries and locating products.
Temporary Sales Manager
Ann Taylor
2020 - 2020
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Boosted team morale and overall sales volume by creating employee incentive sales contests
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ03.2025
Associate of Science - Ocean Research College Academy (ORCA)
Everett Community College
Everett, WA06.2020
High School Diploma -
Stanwood High School
Stanwood, WA06.2020
Skills
- Medical filing and billing
- Multitasking and Organization
- Multi-Line Telephone Systems
- Self Motivation
- Decision-Making
- Analytical Thinking
- Effective Communication
- Team Collaboration
- Professionalism
- Customer Service
- HIPAA Compliance
- Patient interviewing skills
Timeline
Patient Access Representative
Kittitas Valley Healthcare
08.2022 - Current
Patient Service Representative
Gritman Medical Center, Moscow Family Medicine
2021 - 2022
Sales Associate
Bed Bath & Beyond
2020 - 2021
Temporary Sales Manager
Ann Taylor
2020 - 2020
Bachelor of Science - Psychology
Grand Canyon University
Associate of Science - Ocean Research College Academy (ORCA)
Everett Community College
High School Diploma -
Stanwood High School
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