Shelby Bauman
Louisville,KY
Summary
Results-driven professional combining medical device training with branch management experience across sales, customer service, and team development. Strengths include consultative communication, problem solving, account follow-up, and building referral partnerships, supported by clinical exposure to surgical workflow and anatomy.
Overview
2
2
years of professional experience
Work History
Medical Sales Trainee
Medical sales agency
Clearwater, Florida
07.2026 - 08.2026
- Completed six-week training program with cadaver labs and instruction in product knowledge, clinical terminology, operating room etiquette, and provider communication.
- Shadowed 6 total knee surgeries to observe surgical workflow and support clinical exposure.
- Passed a verbal exam covering orthobiologics, pathologies, and anatomy.
Branch Manager
Enterprise Rent-A-Car
Louisville, KY
05.2026 - 07.2026
- Supported branch sales, customer service, fleet planning, reservations, contracts, and financial reporting to improve daily operations.
- Managed daily branch operations for enterprise rental location to keep workflow and service delivery on track.
- Helped team members develop skills and contributed to branch profitability.
- Built referral connections with dealerships, body shops, insurance partners, and local businesses.
- Coached team members, resolved customer issues, and supported strong performance during high-volume periods.
- Created local marketing plans and improved customer engagement to increase foot traffic and brand awareness.
Flagship Store Assistant Branch Manager
Enterprise Rent-A-Car
Louisville , KY
09.2025 - 05.2026
- Assisted manager with oversight of 350+ vehicles at Louisville's largest HomeCity location.
- Supported vendor coordination for housing, travel, and relocation services.
- Maintained vehicle logs, cargo records, and billing statements in compliance with regulations.
- Handled deal closings and callback follow-up duties.
Assistant Branch Manager
Enterprise Rent-A-Car
Louisville, Kentucky
05.2025 - 09.2025
- Reviewed billing contracts and account records for accuracy.
- Helped customers with concerns through clear, professional communication.
- Monitored sales activity and branch service standards.
- Resolved customer problems to support strong relationships.
- Responded promptly to inquiries and complaints to maintain positive customer rapport.
Assistant Manager
Enterprise Rent-A-Car
Louisville, Kentucky
05.2025 - 05.2025
- Managed daily branch operations for Enterprise Rent-A-Car rental counter and fleet readiness.
- Assisted customers with reservations, rentals, returns, and vehicle selection.
- Trained new staff on branch procedures, service standards, and rental software.
- Obtained enterprise verbal communication certification to enhance professional skills.
Management Trainee
Enterprise Rent-A-Car
Louisville, Kentucky
07.2024 - 05.2025
- Learned sales skills and completed all training sessions.
- Processed insurance replacement rentals and verified customer documentation
- Shadowed managers to gain an understanding of organizational expectations and management techniques.
- Competed on monthly matrix goals.
- Completed training sessions.
Education
B.S. - Marketing, Social Media concentration, Entrepreneurship, Applied Data Analytics Certificate
Western Kentucky University
Bowling Green, KY05-2024
Skills
- Product knowledge
- Surgical procedures
- Clinical communication
- Market analysis
- Sales forecasting
- Lead generation
- Referral development
- Relationship management
- Account management
- Closing deals
- Objection handling
- Customer service
- Consultative communication
- Problem solving
- Team leadership
- Closing deals
Accomplishments
- +15% Customer Satisfaction – February 2026 – Increased overall customer satisfaction by 15% through focused customer experience and team execution.
- Multiple-Time Enterprise MVP – Recognized for outstanding overall performance and sales contribution.
- 5 Promotions in 2 Years – Advanced from Management Trainee to Branch Manager through consistent performance, leadership, and results
- #1 City Ranking – January 2025 – Top sales performer among city peers.
- #2 City Ranking – February 2025 – Maintained top-tier sales performance in consecutive months.
- #1 Overall Customer Satisfaction – September 2025 – Highest customer satisfaction performance among peers.
Timeline
Medical Sales Trainee
Medical sales agency
07.2026 - 08.2026
Branch Manager
Enterprise Rent-A-Car
05.2026 - 07.2026
Flagship Store Assistant Branch Manager
Enterprise Rent-A-Car
09.2025 - 05.2026
Assistant Branch Manager
Enterprise Rent-A-Car
05.2025 - 09.2025
Assistant Manager
Enterprise Rent-A-Car
05.2025 - 05.2025
Management Trainee
Enterprise Rent-A-Car
07.2024 - 05.2025
B.S. - Marketing, Social Media concentration, Entrepreneurship, Applied Data Analytics Certificate
Western Kentucky University