Shelby Bonilla
Eden
Summary
Detail-oriented administrative professional with proven skills in customer service, time management, and data entry. Committed to enhancing team productivity through effective communication and streamlined processes.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
TSI
Columbus, OH
07.2024 - Current
- Organized and maintained accurate filing systems to streamline document retrieval processes.
- Coordinated scheduling for meetings, ensuring efficient use of time and resources.
- Managed correspondence, responding to inquiries promptly and professionally.
- Assisted in preparing reports and presentations, enhancing clarity and effectiveness.
- Utilized office software to create spreadsheets, improving data management efficiency.
- Supported team projects by tracking progress and maintaining task deadlines.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant
Willies Well Services
Eden TX
10.2021 - 01.2024
- Developed onboarding materials for new hires, improving training consistency.
- Implemented process improvements that enhanced overall office productivity and workflow efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Administrative Manager
EK Automotive
Eden, TX
10.2017 - 06.2020
- Streamlined administrative processes, enhancing office efficiency and workflow management.
- Led team in implementing new scheduling system, improving resource allocation and time management.
- Developed training programs for staff, fostering professional growth and operational consistency.
- Coordinated cross-departmental communication initiatives, promoting collaboration and project alignment.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Eden High School
Eden TXSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Customer relations
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Professional communication
- Office management
- Dedicated team player
- Excel spreadsheets
- Verbal communication
- Relationship building
- Prioritization
Languages
Spanish
English
Timeline
Administrative Assistant
TSI
07.2024 - Current
Administrative Assistant
Willies Well Services
10.2021 - 01.2024
Administrative Manager
EK Automotive
10.2017 - 06.2020
High School Diploma -
Eden High School