Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Bovair

Hudson Falls,NY

Summary

Organized and dependable candidate with strong customer service skills. Successful at managing multiple priorities with a positive attitude. Dedicated to providing the highest level of service to customers and creating pleasant work environment for staff.

Overview

14
14
years of professional experience

Work History

Assistant Restaurant Manager

Southy's Pizzeria
02.2019 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Led and directed team members on effective methods, operations, and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

Customer Service Cashier

Southy's Pizzeria
02.2012 - 02.2019
  • Streamlined the checkout process for faster service and improved customer experience.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Utilized POS system to handle customer cash and credit card transactions.

Childcare Assistant Teacher

World Class Kids
09.2012 - 10.2013
  • Contributed to a safe and nurturing environment by closely monitoring a class of 8 children during indoor and outdoor playtime sessions.
  • Implemented engaging hands-on activities that facilitated learning through play, promoting cognitive development among students.
  • Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
  • Actively encouraged children to develop their communication, problem-solving and social skills.

Ice Cream Server

Fat Willies
07.2010 - 10.2012
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
  • Quickly prepared over 100 ice cream orders daily while adhering to proper food safety guidelines.

Education

Associate of Arts -

SUNY Adirondack
Queensbury, NY
06.2014

High School Diploma -

Queensbury Senior High School
Queensbury, NY
06.2012

Skills

  • Food and Beverage Knowledge
  • POS System Knowledge
  • Strong Customer Service Background
  • Money Handling
  • Inventory Control
  • Multitasking capabilities
  • Adaptability and flexibility
  • Telephone skills
  • Microsoft Office

Timeline

Assistant Restaurant Manager

Southy's Pizzeria
02.2019 - Current

Childcare Assistant Teacher

World Class Kids
09.2012 - 10.2013

Customer Service Cashier

Southy's Pizzeria
02.2012 - 02.2019

Ice Cream Server

Fat Willies
07.2010 - 10.2012

Associate of Arts -

SUNY Adirondack

High School Diploma -

Queensbury Senior High School

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Shelby Bovair