Shelby Bovenizer
Pataskala,OH
Summary
Collaborative leader dedicated to promoting engagement and an empowering work culture. Strengths include instilling trust with customers shining light on the leader in veterinary diagnostics, IDEXX Laboratories.
Overview
5
5
years of professional experience
Work History
Corporate Account Support Specialist Manager
IDEXX Laboratories
11.2023 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful workflows and solutions.
- Streamlined support procedures for quicker response times, resulting in enhanced customer relationships.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear projects and objectives and communicated to other team members.
- Foster development-focused and supportive team culture.
Corporate Account Support Specialist
IDEXX Laboratories
03.2022 - 11.2023
- Managed high-priority tasks with professionalism, ensuring timely resolutions while maintaining excellent rapport with customers.
- Fostered a customer-centric culture by reinforcing importance of empathy, understanding, and patience in all interactions with customers and laboratory personnel.
- Created custom solutions for unique challenges faced by individual customers and hospital networks, increasing their overall satisfaction levels.
- Collaborated with team members and leadership to develop best practices for consistent customer service delivery leading to creation of eight Corporate Account Support Specialist standard operating procedures.
Laboratory Liaison
IDEXX Laboratories
03.2019 - 04.2022
- Acted as the liaison between numerous laboratories, customers, and customer support representatives by promoting positive working relationships and instilling trust.
- Served as a trusted resource and mentor for peers seeking guidance on challenging situations or complex issues faced during daily interactions with customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information with an empathetic approach.
- Advocated for the team's mental and physical wellbeing through newsletter writings and presentations.
Education
Associate of Science - Veterinary Technology
Vet Tech Institute At Bradford School
Columbus, Ohio12.2008
Skills
- Data Compiling
- Building Relationships
- Meeting Facilitation
- Promote Team Engagement and Development
- Verbal and Written Communication
- Performance Monitoring
- Customer Relationship Management
Timeline
Corporate Account Support Specialist Manager
IDEXX Laboratories
11.2023 - Current
Corporate Account Support Specialist
IDEXX Laboratories
03.2022 - 11.2023
Laboratory Liaison
IDEXX Laboratories
03.2019 - 04.2022
Associate of Science - Veterinary Technology
Vet Tech Institute At Bradford School
Similar Profiles
Randy RobinsonRandy Robinson
General Lab Supervisor at IDEXX LaboratoriesGeneral Lab Supervisor at IDEXX Laboratories
Ann-Kathrin HosslAnn-Kathrin Hossl
Sr. Program Manager – AI/ML Lifecycle & New Product Development at IDEXX Laboratories, Inc.Sr. Program Manager – AI/ML Lifecycle & New Product Development at IDEXX Laboratories, Inc.
Jarrod BumaJarrod Buma
Patient Sample Management Tech at IDEXX LaboratoriesPatient Sample Management Tech at IDEXX Laboratories
Martin GutteMartin Gutte
Customer Service Representative at IDEXX LaboratoriesCustomer Service Representative at IDEXX Laboratories
Toiné NeatonToiné Neaton
Assistant Principal at Ready Set Grow (Spring Education Group)Assistant Principal at Ready Set Grow (Spring Education Group)