Shelby Jericho
MERRITT ISLAND
Summary
Professional Customer Service Specialist with proven expertise. Skilled in problem resolution and fostering positive customer relations. Strong communicator with a high level ability to teach new employees and enhance team performance. Uses sound judgement and independent decision making skills to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Health First Health Plans
12.2018 - 02.2022
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Specialist
Dillards Department Store
01.2016 - 09.2018
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Merritt Island High School
Merritt Island, FLNo Degree - Cosmetology
Eastern Florida State College
Cocoa, FLSkills
- Customer service
- Good communication skills
- Customer relations
- Strong Verbal Communication
- Problem resolution
- Data entry
Timeline
Customer Service Specialist
Health First Health Plans
12.2018 - 02.2022
Sales Specialist
Dillards Department Store
01.2016 - 09.2018
High School Diploma -
Merritt Island High School
No Degree - Cosmetology
Eastern Florida State College
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