Shelby Brown
Tampa,FL
Summary
Organized and dependable Operations Manager successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with proficiency in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented, well-organized, and solid experience coordinating with insurance providers, prescribers, and individuals to address issues. Good relationship-building and multitasking skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
04.2023 - Current
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Developed and implemented improvements to pharmacy organization system.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Certified Pharmacy Technician
Walgreen's Pharmacy
12.2020 - 04.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted and labeled prescriptions with correct item and quantity.
Education
Bachelors - Health Administration
The Christ College Of Health And Nursing Sciences
Cincinnati, OH04.2024
High School Diploma -
Batavia High School
Batavia, OH05.2017
Skills
- Inventory and Restocking
- Pharmacy Operations Management
- Wellness Services
- Medication Dispensing
- Drug Inventory Management
- Training and Mentoring
- Regulatory Compliance
- Drug Utilization Review
- Inventory Control
- Operations Management
- Policy Enforcement
- Immunizations
- Patient Education and Counseling
- Patient Safety
- Staff Management
- Staff Training
- Budget Administration
- Insurance Billing
- Prescription Filling
- Pharmacy and Customer Records Management
- Problem-Solving Skills
- Team Collaboration
Accomplishments
Promoted from a Certified Pharmacy Technician after 2 years of working in the Pharmacy to Pharmacy Operations Manager in April of 2023
Certification
CPR Certified
Nationally Certified Technician (PTCB)
Timeline
Pharmacy Operations Manager
Walgreens
04.2023 - Current
Certified Pharmacy Technician
Walgreen's Pharmacy
12.2020 - 04.2023
Bachelors - Health Administration
The Christ College Of Health And Nursing Sciences
High School Diploma -
Batavia High School
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