Shelby Brown
Linthicum,MD
Summary
Project Coordinator adept at fostering loyalty and long-term relationships with biomedical, scholastic, and nonprofit clients. Proven success in driving revenue growth through effective project initiatives. Skilled in customer onboarding, partnership optimization, and cross-functional team coordination. Looking to blend experience in project management methodologies with software development experience.
Overview
9
9
years of professional experience
Work History
Sales Coordinator
Atlantic Biomedical
07.2022 - 09.2023
- Revitalized largest stakeholder relationship surpassing annual sales quota by 112% before 4th quarter
- Developed, monitored, and reported to sales metrics to VP which increased revenue by 65% within first 5 months
- Formulated and implemented action-oriented systems that translated management goals into operations through excel sheets, CRM systems, and KPI
- Coordinated biomedical networking events to gain new customers with hospital and facility executives.
Utilization Management Representative
Shield Healthcare
04.2019 - 01.2021
- Used medical billing software programs (e.g Salesforce, OKTA, and AS400) to ensure accurate cost allocation
- Increased overall efficiency by streamlining authorization processes for medical procedures.
- Analyzed upwards of 1000 accounts for accuracy and compliance with health insurance policy regulations.
Non-Profit Community Focus
Donor and Stakeholder Relations
08.2014 - 04.2019
- Coordinated fundraising events with upward of 200+ donors and partners resulting in project completion
- Enhanced donor relations by developing and implementing comprehensive fundraising strategies
- Presented analytical data reports on 1000+ donor relations.
- Built strong community partnerships to support organizational goals and expand outreach efforts.
Education
Bachelor of Arts - Psychology
Oakwood University
Huntsville, Alabama05.2015
Skills
- Partnership Retention
- Visual Studio
- Grant Training
- B2B Sales
- Microsoft Excel
- QuickBooks
- CRM Systems/ Salesforce
- Proposal Development
- Sales Reporting
- Contract Preparation
- Performance Tracking
- Account Management
- CRM software proficiency
- Sales Development
Accomplishments
National Implementation & Customer Success
For 11 months, I led a full scale implementation for a national hospital chain from creating the plan, to negotiating vendor contracts, to ensuring full customer success. Not only did we successfully meet our goals, timelines and budget for this project, because it was so successful, this project was replicated for three other facilities spearheading opportunities with all facilities nationwide.
Partnership Retention
After my success building a CRM system which increased internal sales, I was solely handed the responsibility of our partnership. Using a modified version of the CRM I created, I was able to not only meet quarterly quotas, but I surpassed our annual quota before the fourth quarter in 7 months which resulted in company cash bonuses and additional testing equipment for our technicians.
Timeline
Sales Coordinator
Atlantic Biomedical
07.2022 - 09.2023
Utilization Management Representative
Shield Healthcare
04.2019 - 01.2021
Non-Profit Community Focus
Donor and Stakeholder Relations
08.2014 - 04.2019
Bachelor of Arts - Psychology
Oakwood University
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