Landon Zerhusen
Linthicum,MD
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
1
1
year of professional experience
Work History
Snack Bar Manager
Andover Recreation Club
2024.05 - Current
- Crosstrained employees in various roles so they could efficiently perform multiple tasks during busy periods or staffing shortages.
- Enhanced team morale by providing regular training, feedback, and incentives for outstanding performance.
- Successfully launched new menu items, drawing on customer feedback and market trends to drive increased sales.
- Optimized staff scheduling to ensure adequate coverage during peak hours without incurring unnecessary labor costs.
- Addressed customer concerns promptly and professionally, reinforcing brand reputation for excellent service standards.
- Maintained strict adherence to health and safety regulations, ensuring a clean and safe environment for employees and customers alike.
- Oversaw the implementation of a cash handling system that streamlined financial transactions while reducing discrepancies significantly.
Baseball Umpire
Brooklyn Park Youth Athletic Association
2023.03 - 2023.09
- Promoted good sportsmanship among players.
- Explained and taught regulations and rules to players and coaches.
- Communicated with fans, coaches, players, and other umpires.
- Navigated difficult situations using effective communication and explanation of game rules.
Education
High School Diploma -
Mount Saint Joseph High School
Baltimore, MD 2001.05 -
Skills
Customer Service
Employee Training
Teamwork and Collaboration
Multitasking
Reliable and Responsible
Adaptability and Flexibility
Effective Communication
Organizational Skills
Timeline
Snack Bar Manager
Andover Recreation Club
2024.05 - Current
Baseball Umpire
Brooklyn Park Youth Athletic Association
2023.03 - 2023.09
High School Diploma -
Mount Saint Joseph High School
2001.05 -
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