Shelby Brumbelow
Atlantic Beach ,FL
Summary
I have been in customer service for 15+ years, and have the enthusiasm and positive attitude needed to maintain superior customer service skills. I am a detail oriented individual with excellent verbal and written communication skills, and an adept ability to multi-task. I’ve been extremely successful in improving work processes and being an agent for change as well as a team player.
Overview
8
8
years of professional experience
Work History
Service Advisor
Mall of Georgia Ford
Buford, GA
08.2011 - 11.2014
- - Promoted in 2013 to Office Manager over the service departments BDC
- - Greeted service customers and offered solutions for maintenance and repair concerns pertaining to their vehicles
- - Established and developed positive customer relations and followed up to promote service sales through communication of needed maintenance and repairs
- - Prepared work orders, estimates for repairs and services, and final invoices ensuring all charges and recommendations were documented and explained to the customer
- - Contacted customers in a timely manner upon completion of repairs
Service Advisor
North Point Volvo
Alpharetta, GA
07.2010 - 01.2012
- - Greeted service customers and offered solutions for maintenance and repair concerns pertaining to their vehicles
- - Established and developed positive customer relations and followed up to promote service sales through communication of needed maintenance and repairs
- - Prepared work orders, estimates for repairs and services, and final invoices ensuring all charges and recommendations were documented and explained to the customer
- - Contacted customers in a timely manner upon completion of repairs
Assistant Service Manager
Professional Swedish Repair
Marietta, GA
07.2008 - 07.2010
- -Greeted service customers and offered solutions for maintenance and repair concerns pertaining to their vehicles
- -Established and developed positive customer relations and followed up to promote service sales through communication of needed maintenance and repairs
- - Prepared work orders, estimates for repairs and services, and final invoices ensuring all charges and recommendations were documented and explained to the customer
- - Contacted customers in a timely manner upon completion of repairs
Service Advisor
Dyer and Dyer Volvo
Chamblee, GA
12.2006 - 07.2008
- -Greeted service customers and offered solutions for maintenance and repair concerns pertaining to their vehicles
- -Established and developed positive customer relations and followed up to promote service sales through communication of needed maintenance and repairs
- - Prepared work orders, estimates for repairs and services, and final invoices ensuring all charges and recommendations were documented and explained to the customer
- - Contacted customers in a timely manner upon completion of repairs
Education
No Degree - Early Childhood Education And Care
Georgia State University
Atlanta, GASkills
Excellent communication
Attention to detail
Listening skills
Strong work ethic
Multitasking and organization
Team player mentality
Customer relations
Teamwork and collaboration
Administrative and office support
ADDITIONAL INFORMATION
- - Excellent CSI scores
- - ADP experience
Timeline
Service Advisor
Mall of Georgia Ford
08.2011 - 11.2014
Service Advisor
North Point Volvo
07.2010 - 01.2012
Assistant Service Manager
Professional Swedish Repair
07.2008 - 07.2010
Service Advisor
Dyer and Dyer Volvo
12.2006 - 07.2008
No Degree - Early Childhood Education And Care
Georgia State University