Shelby Burke
Tallahassee,FL
Summary
Energetic Crew Member offering outstanding skills in customer service, well established in fast-paced work environments. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach goals.
Overview
3
3
years of professional experience
Work History
Crew Member
Amore Italian Market And Bakery
04.2023 - 08.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took criticism to improve job performance.
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Shift Leader
Coldstone Creamery
06.2021 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Crew Member
Culvers Franchising System
10.2020 - 05.2021
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
Education
Finance
Florida State University
Tallahassee, FL05.2027
High School Diploma -
Oasis Charter High School
Cape Coral, FL05.2023
Skills
- Positive Company Representation
- Willingness to Learn
- Teamwork and Collaboration
- Clear Communication
- Stocking and Replenishing
- Time Management
- Company Standards
- Food Preparation and Safety
- Cash handling
Timeline
Crew Member
Amore Italian Market And Bakery
04.2023 - 08.2023
Shift Leader
Coldstone Creamery
06.2021 - 03.2023
Crew Member
Culvers Franchising System
10.2020 - 05.2021
Finance
Florida State University
High School Diploma -
Oasis Charter High School
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