SHELBY BYRD
Vinton,LA
Summary
Dynamic professional with extensive experience in cash handling, customer service, and transaction processing within fast-paced retail environments. Proven ability to leverage strong communication skills and meticulous attention to detail to enhance customer satisfaction and drive operational efficiency. Recognized for maintaining high levels of accuracy while resolving conflicts, contributing to a positive shopping experience. Committed to fostering a welcoming atmosphere that prioritizes customer needs and promotes loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Janitor
Turner Industries
03.2023 - Current
- To clean inside the industrial units and office buildings
- Fill out JSA
- Answer calls
- Make sure employees are in correct areas
- Answer questions as needed
Security Guard
Allied Universal Protection Services
03.2018 - 02.2022
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Warned persons of rule infractions or violations and evicted violators from premises.
Courier
The Pathology Laboratory
05.2017 - 01.2018
- Documented pickups and deliveries and submitted reports after shift.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Checked and secured package loads before deliveries.
- Picked up medical specimens from local care providers for delivery to laboratory.
Customer Service Cashier
Market Basket
07.2007 - 10.2016
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account referrals.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Scanned items and checked pricing on cash register for accuracy.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Answered phone calls to assist customers with questions and orders.
Education
Certificate - Medical Office Assistant
Lamar State College - Orange
Orange, TX05.2013
High School Diploma - undefined
Vinton High School
Vinton, LA05.2009
Skills
- Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items
- Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic
- Consistently accurate in drawer reconciliation
- Qualified Security Officer with experience maintaining safety for campus grounds and facilities
- Talented at roving control and entrance control
- Successfully remains calm in high-pressure situations and interactions with difficult individuals
- Patrolling
- Reliability
- Security procedures knowledge
- First aid and CPR certified
- Customer Service
- Cash handling
- POS systems
- Cash register operation
- ID verification
- Credit and cash transactions
- Customer assistance
- Payment processing
- Cash drawer balancing
- Cash counting machine operations
- Delivery and pickup
- Vehicle inspections
Certification
CPR/AED Certification- ID: 4E7DF1B1 Date: 2025-01-15 Expire: 2027-01-15
Timeline
Janitor
Turner Industries
03.2023 - Current
Security Guard
Allied Universal Protection Services
03.2018 - 02.2022
Courier
The Pathology Laboratory
05.2017 - 01.2018
Customer Service Cashier
Market Basket
07.2007 - 10.2016
Certificate - Medical Office Assistant
Lamar State College - Orange
High School Diploma - undefined
Vinton High School