Shelby Byrd
Lutz,FL
Summary
Skilled with experience and relationship building, I enhance engagement and satisfaction through every position I have had, from innovative activity planning to having compassionate care for my residents and service costumers. Leveraging strong problem-solving and teamwork abilities, I significantly improved quality of life for residents, demonstrating a commitment to excellence in customer service and resident support. I have approached each day and unique challenges with enthusiasm, patience and humor. I see myself as a very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Activities Assistant
The Watermark At Trinity
04.2022 - 09.2022
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Scheduled movies, entertainment, and other special events.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
CNA
Trinity Place Retirement Community
11.2020 - 04.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
Server
The Dunes Of Naples
08.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Science - Medical Radiologic Technology
Pasco Hernando State College
New Port Richey, FL05.2025
Skills
- Senior living experience
- Relationship Building
- Resident support
- Customer Service
- Newsletter preparation
- Friendly, Positive Attitude
- Emotional Support
- Problem-Solving
- Time Management
- Collaboration and Teamwork
Timeline
Activities Assistant
The Watermark At Trinity
04.2022 - 09.2022
CNA
Trinity Place Retirement Community
11.2020 - 04.2022
Server
The Dunes Of Naples
08.2019 - 03.2020
Associate of Science - Medical Radiologic Technology
Pasco Hernando State College
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