Shelby Carusone
Burnt Hills,NY
Summary
Offering a positive attitude and strong desire to learn with a solid background in food preparation and service. Ability to maintain high standards in product quality and hygiene. Committed to work efficiently in fast-paced environments and provide excellent customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Associate
Broadview Federal Credit Union
Glenville, NY
09.2022 - 10.2025
- Completed 6 week Integrity Solutions training on exceptional member service, ethical behaviors, and performance excellence.
- Promoted a welcoming environment by greeting members warmly upon arrival and addressing them by name when possible.
- Investigated and resolved customer inquiries and complaints quickly and professionally.
- Managed high-volume transaction efficiently while maintaining attention to detail.
- Balanced and organized the cash drawer daily and resolved discrepancies.
- Developed strong rapport with clientele.
- Assisted in member retention.
- Actively participated in professional development activities focused on strengthening skills in customer service and relationship management.
- Recommended specific products and services based on individual needs.
- Gathered feedback from members regarding their experienced to support future interactions.
- Reduced process inconsistencies and trained team members on best practices and operational protocols.
Ice Cream Server
Marcellas Restaurant
Burnt Hills, NY
05.2022 - 09.2022
- Greeted incoming customers and delivered reliable, friendly customer service.
- Maintained strong menu knowledge.
- Demonstrated excellent time management and multitasking abilities.
- Maintained cleanliness and organization of the serving area.
- Maintained the highest level of care for allergen-specific orders.
- Regularly provided customers with details regarding flavor availability, ice cream sourcing, allergens, and daily specials.
- Accurately processed cash, credit, and debit payments while keeping drawers balance.
- Maintained efficient inventory management processes.
Education
Bachelor of Science - Nutrition
Russell Sage College
Troy, NY12-2026
Associate of Science - Health And Wellness
Hudson Valley Community College
Troy, NY05-2024
Skills
- Friendly, positive attitude
- Dependable and responsible
- Proficiency in money handling
- Strong customer service skills
- Organizational and multitasking skills
- Quick to adapt
- Ability to act independently or with a team
- Eagar to learn and become a value to the team
Certification
ServSafe Certified (2025-2030)
Timeline
Member Service Associate
Broadview Federal Credit Union
09.2022 - 10.2025
Ice Cream Server
Marcellas Restaurant
05.2022 - 09.2022
Bachelor of Science - Nutrition
Russell Sage College
Associate of Science - Health And Wellness
Hudson Valley Community College