Shelby Catron
Bedford,TX
Summary
Dynamic and customer-focused licensed cosmetologist with a proven track record at Lemon Tree Hair Salon, excelling in relationship building and hair coloring. Recognized for enhancing client satisfaction through exceptional service and effective scheduling, resulting in increased retention. Committed to maintaining high standards of professionalism and hygiene in a fast-paced environment. As well as excellent leadership skills from working as a Server Manager at Papa G’s Sports bar.
Overview
4
4
years of professional experience
Work History
Cosmetologist
Lemon Tree Hair Salon
05.2024 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Server Manager
Papa G’s Sports Bar and Grill
01.2023 - 04.2025
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
Key Holder
Bath & Body Works
07.2022 - 01.2023
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
Restaurant Hostess
Sweetie Pies Ribeyes
05.2021 - 07.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
Cosmetologist - Cosmetology
Ogle School of Hair, Skin, And Nails
Hurst, TX07.2023
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Men and women haircuts
- Customer consultation
- Professionalism and ethics
- Social media promotion
- Hair coloring and highlighting
- Decision-making
- Sales expertise
- Relationship building
- Sales and upselling
- Nail care services
- Issue resolution
- Physical strength
- Reflective listening
Timeline
Cosmetologist
Lemon Tree Hair Salon
05.2024 - Current
Server Manager
Papa G’s Sports Bar and Grill
01.2023 - 04.2025
Key Holder
Bath & Body Works
07.2022 - 01.2023
Restaurant Hostess
Sweetie Pies Ribeyes
05.2021 - 07.2022
Cosmetologist - Cosmetology
Ogle School of Hair, Skin, And Nails
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