SHELBY CHARLEY
Albuquerque,NM
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Level 2 Security Officer
Allied Universal
Albuquerque, NM
06.2024 - Current
- Provide customer service to clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Respond to incidents and critical situations in a calm, problem-solving manner
- Conduct regular and random patrols around the business and perimeter
- Working environments and conditions may vary by client site
Protector
Area Wide Protective (AWP, Inc)
Albuquerque, NM
02.2024 - 06.2024
- Safeguard customer/client and businesses
- Deliver traffic management services, supporting utility, broadband, and infrastructure work in communities
- Specialize in supplying the manpower to guide traffic safety around work zones
- Provide consultation and traffic design services, as well as traffic control equipment
Cashier/Customer Service
Maverik Adventure Stop
Gallup, NM
06.2023 - 02.2024
- Customer service in a dynamic, multitasking environment
- Seamlessly transition between roles, engaging customers, stocking supplies, and maintaining enticing food displays
- Prepare Maverik's menu while also ensuring displays are clean and ready for customer use
PRN-Switchboard/Direct Care Worker
Rehoboth Christian Medical Center
Gallup, New Mexico
09.2022 - 03.2023
- I answered incoming calls, transferred calls, and took messages for medical professionals.
- Provided direct guidance to patients regarding difficult life transitions or crises, insurance, outstanding bills, and payment options.
- Verified patients' confidential information, such as name, address, DOB, phone number, and medical insurance, prior to processing requests or orders.
- Oversaw direct patient monitors for code emergencies.
- Made emergency announcements, or routed emergency calls to the appropriate location.
- Assisted medical professionals with ensuring the stability of patients in the exam room for transfers from the facility by ambulance or airlift.
- Coordinated patient care plans with the patient, doctors and registered nurses and communicated treatment steps to patients.
Teacher's Assistant
St. Francis School of Assisi
Gallup, NM
01.2022 - 09.2022
- Assisted with instruction and provided clerical support for diverse needs
- Helped students master learning concepts through one-on-one and small group tutoring
- Established positive relationships with students, parents, fellow teachers, and school administrators
- Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development
Sales Associate
Big 5 Sporting Goods
Gallup, NM
07.2018 - 03.2019
- Built and maintained relationships with peers and upper management to drive team success
- Tracked inventories and arranged products to improve sales
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Trained new team members in cash register operation, stock procedures, and customer services
Cashier
JCPenney
Gallup, NM
09.2015 - 05.2018
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Up-to-date knowledge of sales and store promotions
- Worked closely with front-end staff to assist customers
- Learned roles of other departments to provide coverage and keep store operational
Education
High School Diploma -
Miyamura High School
Gallup, NM05.2014
Some College (No Degree) -
The University of New Mexico Gallup Campus
Gallup, NMSkills
- Emergency Management
- Facility Security
- Security Screening
- Situational Awareness
- Traffic Control
- Computer and Microsoft Office
- Detail Oriented
- Classroom Management
- Curriculum Development
- Patient access clerk
- Switchboard operator
- POS
- Financial services
- Cash handling
Certification
CPR & First Aid, 04/01/24
Volunteer Work
- Assisted children and adolescent who had neurodevelopment disorder known as autism.
- Worked on life skills for transition into public school settings. Engaged them into activities that they're able to adapt to.
- Used positive reinforcement techniques to encourage desired behaviors.
- Shared progress reports and feedback regularly.
- Assisted in proper restraint techniques and de-escalation strategies to safely control situation and minimize hard to any child.
Timeline
Level 2 Security Officer
Allied Universal
06.2024 - Current
Protector
Area Wide Protective (AWP, Inc)
02.2024 - 06.2024
Cashier/Customer Service
Maverik Adventure Stop
06.2023 - 02.2024
PRN-Switchboard/Direct Care Worker
Rehoboth Christian Medical Center
09.2022 - 03.2023
Teacher's Assistant
St. Francis School of Assisi
01.2022 - 09.2022
Sales Associate
Big 5 Sporting Goods
07.2018 - 03.2019
Cashier
JCPenney
09.2015 - 05.2018
High School Diploma -
Miyamura High School
Some College (No Degree) -
The University of New Mexico Gallup Campus