Shelby Corley
Pineville,LA
Summary
Dynamic Automotive Service Advisor with proven expertise at Leglue Nissan, enhancing customer satisfaction through personalized service recommendations and effective communication. Skilled in complaint handling and documentation, I excel in building relationships and negotiating fair settlements, ensuring seamless service experiences and client satisfaction in every interaction.
Overview
5
5
years of professional experience
Work History
Automotive Service Advisor
Leglue Nissan
06.2023 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Automotive Service Advisor
Walker Automotive
06.2022 - 03.2023
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Auto Collision Estimator
Advanced Collision Repair
04.2020 - 06.2022
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Resolved disputes between insurance adjusters and clients diplomatically to ensure mutual satisfaction in claim outcomes.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Kept comprehensive records of each case using management information software which streamlined workflow processes.
Education
High School Diploma -
Cenla Christian Academy
Pineville, LA05.2009
Skills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Documentation
- Warranty processing
- Appointment scheduling
- Organization
Timeline
Automotive Service Advisor
Leglue Nissan
06.2023 - Current
Automotive Service Advisor
Walker Automotive
06.2022 - 03.2023
Auto Collision Estimator
Advanced Collision Repair
04.2020 - 06.2022
High School Diploma -
Cenla Christian Academy
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