Shelby Counts
Mineola
Summary
Seeking employment within an office, banking, clerical or related environment. Looking to join a team that can utilize an energetic, customer service-oriented, self-starter. Pursuing growth with administrative skills and a path to career development with a company where longevity is valued.
Seasoned supervisor in food preparation and serving with background in overseeing fast-paced kitchen and dining operations. Skilled in staff training, inventory management, and ensuring compliance with health and safety regulations. Known for improving service delivery through effective team leadership and workflow optimization. Successfully enhanced customer satisfaction by streamlining processes for quicker and more efficient service.
Overview
12
12
years of professional experience
Work History
Waitress Supervisor
Logan's Biscuit Company
Mineola
10.2024 - Current
- Oversaw food preparation, production and presentation according to quality standards.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Explained goals and expectations required of trainees.
Waitress/Server
Kitchens Hardware and Deli
Mineola
01.2018 - 08.2024
- Seat guest, take food orders, daily stocking, reports, organizing and cleaning.
- Maintain excellent customer service with a friendly attitude.
- Ability to excel in demanding environment, team player and able to adapt well to changes
Registered Dental Assistant externship
Forney Family Dentistry
Forney
01.2018 - 08.2024
- Chair side assisting to the dentist in patient procedures including filings, crowns, abscess, extractions, root canals etc.
- Setup and breakdown rooms practicing appropriate infection control, x-rays, sterilization lab, impressions, Dentrix software
Carhop
Sonic Drive In
Kaufman
01.2013 - 01.2017
- Great customer service skills in a fast paced and challenging environment, upbeat personality, collect cash and credit card payments
- Take accurate orders quickly from customers, make drinks, ice cream, slushes.
- Coordinate orders for carhops.
- Clean all work areas.
- Maintain composer in a demanding environment.
Shift leader
Sonic Drive In
Kaufman
01.2013 - 01.2017
- High volume cash handling, deposits, nightly reports, customer complaint resolution, checking others end shift duties for completion
Education
Elite Dental Assisting School
Forney, TXHigh School -
Kaufman High School
Kaufman, TXSkills
- High volume cash handling
- Deposits
- Reports
- Computer
- Windows
- Excel
- Outlook
- Word
- Internet
- Keyboarding
- 10-key
- Organization
- Copier
- Verbal communication
- Written communication
References
- Karla Gaither RDA, Trinity Valley Oral Surgery & Dental Implant Center, (972) 824-0131
- Corbie Doggett, Owner/Operator Kitchens Hardware and Deli, (903) 530-1462
- Patricia Burch, (903)571-0116
- Diana Counts,(214)293-4586
- Allison Rader, (409) 656-8799
Timeline
Waitress Supervisor
Logan's Biscuit Company
10.2024 - Current
Waitress/Server
Kitchens Hardware and Deli
01.2018 - 08.2024
Registered Dental Assistant externship
Forney Family Dentistry
01.2018 - 08.2024
Carhop
Sonic Drive In
01.2013 - 01.2017
Shift leader
Sonic Drive In
01.2013 - 01.2017
Elite Dental Assisting School
High School -
Kaufman High School