Shelby ricks
Summary
Dynamic professional with a proven track record at Sally Beauty, adept in customer service management and operations support. Leveraged beauty trends knowledge and organizational skills to enhance customer satisfaction and drive sales. Excelled in team collaboration, training, and multitasking, significantly contributing to achieving monthly sales targets and maintaining high-quality standards.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Sally Beauty
08.2021 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Machine Operator
Southwire
08.2019 - 08.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Maintained meticulous records of machine performance and maintenance activities, supporting continuous improvement efforts.
- Increased production efficiency by meticulously calibrating machinery before each shift.
Shift Leader
Subway
08.2020 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
High School Diploma -
Villa Rica High School
600 Rocky Branch Rd,villa Rica. Ga 3018005-2021
High School Diploma -
North College And Career Academy
600 Rocky Branch Rd,villa Rica ,Ga 30180— 05-2021
Skills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Retail experience
- Beauty trends
- Training assistance
- Customer service management
- Operations support
Timeline
Beauty Advisor
Sally Beauty
08.2021 - Current
Shift Leader
Subway
08.2020 - 07.2021
Machine Operator
Southwire
08.2019 - 08.2021
High School Diploma -
Villa Rica High School
High School Diploma -
North College And Career Academy
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