Shelby Deason
Tulsa,OK
Summary
Dynamic customer service professional with extensive experience at AAA Northeast, excelling in conflict resolution and active listening. Proven track record of enhancing customer loyalty through empathetic complaint resolution and efficient problem-solving. Skilled in managing high call volumes while maintaining professionalism, ensuring client satisfaction and fostering strong customer relations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
AAA Northeast
08.2020 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
AEP Industries
06.2015 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Brand Ambassador
Ps Stearns
08.2013 - 11.2014
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Customer Service Representative
ATT
09.2012 - 05.2013
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Education
GED -
Rogers High School
Tulsa, OKMedical Coding And Billing
Daytona State College
Daytona Beach, FL05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Client relations
Timeline
Customer Service Representative
AAA Northeast
08.2020 - 04.2023
Customer Care Representative
AEP Industries
06.2015 - 03.2020
Brand Ambassador
Ps Stearns
08.2013 - 11.2014
Customer Service Representative
ATT
09.2012 - 05.2013
GED -
Rogers High School
Medical Coding And Billing
Daytona State College
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