Shelby Dodson
Maxton,NC
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
13
13
years of professional experience
Work History
Team Lead
Walmart
Pembroke, North Carolina
12.2021 - 11.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Hotel Manager
Colonial Inn & Suites
Reedsville, NC
01.2012 - 08.2018
- Developed and implemented hotel policies and procedures.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Maintained high standards of quality control, hygiene, health and safety.
- Handled guest complaints professionally and efficiently.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
Education
High School Diploma -
Southern Lee
Sanford, NC06-2009
Skills
- Work assignment delegation
- Performance monitoring
- Trend tracking
- Coaching and mentoring
- Client communication
- Attention to detail
- Workplace safety
- Marketing
- Strategic planning
- Human resources management
- Workflow management
- Product management
- Production monitoring
- Employee engagement
- Budget management
- Employee evaluation
- Loss prevention
- Equipment maintenance
Timeline
Team Lead
Walmart
12.2021 - 11.2024
Hotel Manager
Colonial Inn & Suites
01.2012 - 08.2018
High School Diploma -
Southern Lee