Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Duff

Lenoir City,TN

Summary

Dynamic customer service professional with proven success at Popes Plant Farm, adept at resolving conflicts and enhancing customer loyalty. Skilled in data entry and critical thinking, I implemented time management strategies at Maurice’s, boosting team productivity and optimizing scheduling processes. Committed to continuous improvement and delivering exceptional service.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Popes Plant Farm
06.2021 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Part Time Manager

Maurice’s
10.2016 - 03.2021
  • Enhanced productivity by implementing efficient time management strategies for team members.
  • Collaborated with cross-functional teams to establish deadlines and ensure timely project completions.
  • Instituted a culture of continuous improvement where employees were encouraged to identify inefficiencies or bottlenecks in existing processes leading to ongoing enhancements of time management practices.
  • Implemented organizational systems to improve team focus on important tasks, resulting in increased output.
  • Monitored and analyzed data to optimize scheduling processes, leading to enhanced resource utilization.
  • Conducted regular reviews of team progress against goals, adjusting timelines as needed to ensure successful outcomes were achieved consistently.
  • Provided training workshops on time management best practices for employees at all levels within the organization.

Education

Lenoir City High School
Lenoir City, TN
05.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Scheduling
  • Follow-up skills
  • Appointment scheduling
  • Retail store support
  • Key holder experience
  • Quality assurance controls
  • Product promotion

Timeline

Customer Service Representative

Popes Plant Farm
06.2021 - 02.2025

Part Time Manager

Maurice’s
10.2016 - 03.2021

Lenoir City High School

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Shelby Duff