Shelby Eastin II
Richmond
Summary
Sales and Leasing Consultant with a strong track record in deal negotiation and customer relationship management. Expertise in enhancing customer satisfaction while effectively implementing pricing strategies. Demonstrated ability to drive sales growth and foster long-term client relationships.
Overview
26
26
years of professional experience
Work History
Sales and Leasing Consultant
Sterling Mccall Acura
Houston
08.1999 - Current
- Guided customers in selecting vehicles that matched needs, preferences, and budget constraints.
- Conducted vehicle demonstrations to effectively showcase features and benefits.
- Prospected new sales and leasing customers through telephone, email, and lead generation.
- Negotiated deals with minimal oversight, ensuring favorable outcomes for both parties.
- Communicated with clientele to enhance customer satisfaction and foster loyalty.
- Maintained comprehensive knowledge of products, services, pricing plans, promotions, and payment options.
Sales Manager
Sterling McCall Acura
Houston
01.2001 - 03.2004
- Supervised staff to achieve sales targets and optimize daily operations.
- Developed competitive pricing strategies to maximize market profitability.
- Assisted sales consultants in finalizing new and pre-owned car deals.
- Trained junior sales personnel to enhance performance and drive success.
- Resolved customer complaints efficiently, improving overall satisfaction with sales and service.
Education
Bachelor of Science - Marketing
University of Southwestern Louisiana
Lafayette, LA03-1995
Skills
- Vehicle demonstrations
- Deal negotiation
- Customer relationship management
- Product knowledge
- Sales forecasting
- Goal orientation
- Follow-up techniques
- Sales presentations
- Closing techniques
- Relationship building
- Referral generation
- Lead generation
- Market analysis
- Pricing strategy development
- Team leadership
- Customer satisfaction enhancement
- Problem solving
- Effective communication
- Time management
Timeline
Sales Manager
Sterling McCall Acura
01.2001 - 03.2004
Sales and Leasing Consultant
Sterling Mccall Acura
08.1999 - Current
Bachelor of Science - Marketing
University of Southwestern Louisiana