Shelby Espenschied
Cleveland,OH
Summary
Results-oriented Sales professional with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business and fosters positive working relationships with coworkers and customers.
Overview
15
15
years of professional experience
Work History
Server
Bob Evans Restaurant
05.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server Shift Leader
West Park Station
04.2021 - 08.2023
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Consistently met or exceeded sales goals through upselling techniques.
- Contributed ideas for improving server procedures during weekly meetings with management staff.
Executive Sales Consultant
Blue Technologies
06.2020 - 07.2021
- Developed customized solutions for clients that addressed their unique challenges and needs, leading to higher client satisfaction rates.
- Generated strong referral networks through strategic partnerships and excellent customer service.
- Exceeded sales targets consistently by identifying new prospects and closing deals effectively.
- Optimized CRM usage within the team, enhancing data-driven decision-making capabilities and improving follow-up processes.
Marketing Specialist
E & S Corporation
03.2019 - 06.2020
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Identified appropriate marketing channels and target customers for campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Met with vendors to assess products, inquire about services and negotiate pricing.
Real Estate Consultant
LoFaso Real Estate Services
07.2015 - 12.2018
- Managed multiple listings simultaneously while maintaining consistent communication with all parties involved in each transaction.
- Collaborated with other real estate professionals such as attorneys and title agents to ensure seamless transactions for all parties involved.
- Communicated with clients to understand property needs and preferences.
Executive Sales Consultant
Vantiv
11.2008 - 10.2014
- Streamlined sales processes for greater efficiency and better customer experiences.
- Built a reputation as a trusted advisor among clients by providing reliable guidance on industry trends.
- Partnered with cross-functional teams such as product development or customer service departments to improve overall offerings and client support services provided by the company.
- Implemented effective time management practices which resulted in more productive meetings with potential leads.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Penn State University
State College, PA05.1995
Skills
- Highly Motivated Self Starter
- Strong Work Ethic
- Exceptional Customer Service
- Relationship Management
Timeline
Server
Bob Evans Restaurant
05.2023 - 03.2024
Server Shift Leader
West Park Station
04.2021 - 08.2023
Executive Sales Consultant
Blue Technologies
06.2020 - 07.2021
Marketing Specialist
E & S Corporation
03.2019 - 06.2020
Real Estate Consultant
LoFaso Real Estate Services
07.2015 - 12.2018
Executive Sales Consultant
Vantiv
11.2008 - 10.2014
Bachelor of Science - Hotel, Motel, And Restaurant Management
Penn State University
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