Shelby Fausnaught
Jacksonville,FL
Summary
Enthusiastic and driven customer service professional with a strong desire for a long-term position. Ready to leverage knowledge and abilities to contribute to team success and improve customer satisfaction through efficient support. Passionate about delivering exceptional service and building positive relationships with clients to ensure a positive experience. Committed to continuous learning and growth to exceed expectations and achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Bartender
Freelance
2560 Emerson St, Jacksonville, FL 32207
11.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
Sushi Cafe
2025 Riverside Ave #201, Jacksonville, FL 32204
11.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
2nd ASM/1st ASM/Keyholder
Zumiez
06.2021 - 10.2023
- Interacted with customers, answered customer queries, received and packed online orders, managed staff and maintained store efficiency. Met company goals and standards through sales and commission resulting in promotions and pay raises from hard work, overtime, and effortless managing skills.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Cashier/Sales Associate
BoxLunch
01.2021 - 08.2021
- Interacted with customers, answered customer queries, managed cash and credit payments.
Bartender/Cashier
PK Bar and Grill
02.2019 - 04.2020
- Interacted with customers, answered customer queries, received and delivered orders and managed cash and credit payments.
Waitress/Cashier
Pizzo's Restaurant
07.2018 - 08.2019
- Interacted with customers upon arrival, took and delivered orders and processed payment for service.
Cashier
King Cash Saver
02.2018 - 07.2019
- Interacted with customers to ensure that all customer items were accounted for during checkout and received and processed cash and credit payments for the customer.
Customer Service Representative
Family Video
10.2017 - 02.2019
- Assisted customers by answering questions, assisting in finding the product they were looking for and processing payments for them.
Bartender/Cashier
Finnegans
09.2018 - 01.2019
- Responsible for greeting customers, taking and delivering orders and managing the cash and credit payments during my shift.
Waitress/Cashier
Montana Mike's Steakhouse
08.2016 - 04.2017
- Interacted with customers to ensure their satisfaction with service to include answering any questions, placing their orders and processing payment.
Customer Service Representative
Ringling Bros. and Barnum and Bailey Circus
05.2014 - 04.2015
- Travelled with the circus throughout the US and assisted with greeting customers as they entered the circus which included taking orders and payments for circus memorabilia.
Education
High School - General Studies
Labette County High School
01.2014
Skills
- Communication skills
- Budgeting and finance
- Ordering procedures
- Beverage preparation
- Self-motivated
- Document scanning
- Extremely organized
- Skilled in general computer use and programs
- Customer service
- Highly reliable
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Food service
- Inventory
- Salesmanship
- Staff management
Timeline
Bartender
Freelance
11.2024 - Current
Server
Sushi Cafe
11.2023 - 05.2024
2nd ASM/1st ASM/Keyholder
Zumiez
06.2021 - 10.2023
Cashier/Sales Associate
BoxLunch
01.2021 - 08.2021
Bartender/Cashier
PK Bar and Grill
02.2019 - 04.2020
Bartender/Cashier
Finnegans
09.2018 - 01.2019
Waitress/Cashier
Pizzo's Restaurant
07.2018 - 08.2019
Cashier
King Cash Saver
02.2018 - 07.2019
Customer Service Representative
Family Video
10.2017 - 02.2019
Waitress/Cashier
Montana Mike's Steakhouse
08.2016 - 04.2017
Customer Service Representative
Ringling Bros. and Barnum and Bailey Circus
05.2014 - 04.2015
High School - General Studies
Labette County High School