Shelby Franklin
Olympia,WA
Summary
As a dedicated pre-physician assistant student, my passion lies in providing exceptional patient care. With a well-rounded background in medicine, data management, and patient scheduling, I am equipped to excel in healthcare coordination and administration. My unwavering commitment is to become a Mental Health Physician Assistant, leveraging my expertise to positively impact patient well-being.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Navigation Researcher
Vituity
12.2022 - Current
- Conduct extensive research on medical specialties, clinic services, and insurance providers to develop a comprehensive database for the Searchful healthcare app
- Collaborate effectively with cross-functional teams, ensuring accurate and up-to-date data entry into Excel spreadsheets
- Maintain strong attention to detail, ensuring data accuracy and reliability
- Demonstrate patient-first mindset, focusing on user-friendly and valuable information for healthcare seekers
- Thrived in remote work setup within fast-paced startup environment, consistently meeting project deadlines
Medical Annotator
Vituity
06.2022 - 05.2023
- Expertly trained artificial intelligence (AI) by meticulously labeling and annotating live patient-AI conversations on a telehealth platform, significantly enhancing medical evaluation capabilities
- Played pivotal role in training AI for differential diagnosis, leveraging a comprehensive list of approximately 200 commonly observed medical conditions across emergency and urgent care settings
- Demonstrated strong commitment to enhancing medical knowledge by rigorously studying pathophysiology, disease onset patterns, and medical terminology to facilitate AI training
- Ensured data accuracy and patient privacy by meticulously editing AI-generated clinical summaries, verifying protected health information (PHI) and grammar, before forwarding them to healthcare providers for final review
Travel Certified Nursing Assistant
Marvel Medical Staffing
08.2022 - 11.2022
- Provided compassionate and essential patient care, encompassing bathing, dressing, grooming, feeding, and managing drainage bags, ensuring patients' comfort and well-being
- Diligently monitored and recorded vital signs, including temperature, blood pressure, pulse, and oxygen saturation levels, contributing to accurate patient assessment
- Prioritized chart accuracy, fostering effective teamwork, nurturing positive patient relations, and consistently delivering empathetic care, enhancing overall patient experiences
- Adapted seamlessly to diverse healthcare settings, embracing new challenges and collaborating effectively with multidisciplinary teams to ensure exceptional patient care
Certified Nursing Assistant
University of Minnesota Medical Center
12.2018 - 02.2020
- Delivered specialized patient care with focus on Oncology and Intermediate Care Unit (IMU) settings, demonstrating expertise in complex medical care
- Proficiently performed a wide range of nursing assistant duties, including recording vital signs and assisting with activities of daily living, as well as executing complex tasks such as wound care, ultrasounds, and IV removal with precision and expertise
- Adapted swiftly to fast-paced and challenging situations, consistently delivering high-quality care to critically ill patients in both oncology and intermediate care units.
- Prioritized attention to detail, accuracy in documentation, seamless teamwork, and compassionate patient interactions, ensuring best possible patient outcomes and experiences
Clinical Records Assistant
Minnesota Eye Consultants
11.2015 - 07.2016
- Accompanied providers during patient visits and documented complete information about examinations, treatment plans, lab results, and other details directly into the electronic health record (EHR)
- Reviewed and updated medical records, ensuring that they are accurate, complete, and compliant with regulatory requirements
- Facilitated communication between healthcare providers, patients, and other healthcare professionals
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations
Ophthalmic Technician/Patient Scheduler
Twin Cities Eye Specialists
08.2015 - 11.2015
- Accompanied healthcare provider during patient visits, meticulously documenting medical history, physical examination findings, diagnoses, and treatment plans
- Managed phone calls and messages for Dr. Eilers, efficiently scheduling appointments, handling patient inquiries, and proactively following up with reminder phone calls
- Conducted various diagnostic tests such as visual acuity tests, refraction, visual field testing, and ocular imaging
- Educated patients about eye conditions, treatment options, and preventative measures, providing clear instructions on use of prescribed medications and eye care regimens
- Performed various administrative tasks by filing, copying and faxing documents
Education
Bachelor of Science - Psychology
University of Minnesota Twin Cities
Minneapolis, MN05.2018
Post-baccalaureate - Pre-Physician Assistant Studies
Geneva College
RemoteSkills
- Interpersonal Communication
- Patient-Centered Care and Education
- Technical Proficiency and Data Management
- Adaptability and Team Collaboration
- Medical Knowledge and Terminology
- Remote Work and Startup Experience
Certification
- CNA - Certified Nursing Assistant
- Basic Life Support - American Heart Association
Additional Information
Winters, K.C., Stinchfield, R., & Franklin, S. (in press). Assessing adolescent substance use. In S. Miller, J. Tetrault, R.N. Rosenthal, S. Wakeman, & A. Saxon (Eds.) The ASAM principles of addiction medicine (7th edition). Chevy Chase, MD: Wolters Kluwer.
Timeline
Patient Care Navigation Researcher
Vituity
12.2022 - Current
Travel Certified Nursing Assistant
Marvel Medical Staffing
08.2022 - 11.2022
Medical Annotator
Vituity
06.2022 - 05.2023
Certified Nursing Assistant
University of Minnesota Medical Center
12.2018 - 02.2020
Clinical Records Assistant
Minnesota Eye Consultants
11.2015 - 07.2016
Ophthalmic Technician/Patient Scheduler
Twin Cities Eye Specialists
08.2015 - 11.2015
Bachelor of Science - Psychology
University of Minnesota Twin Cities
Post-baccalaureate - Pre-Physician Assistant Studies
Geneva College
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