Sherra Watson

Effectively managed caseload of up to 32 patients while adhering to HIPAA guidelines.

Led over 20 Patient Care Technicians in cross-training activities.

Assessed and observed patient behaviors during crises, including suicidal tendencies.

Facilitated one-on-one sessions with patients as required.

Documented patient behavior responses to treatment accurately.

Thrived in fast-paced environments by leveraging excellent problem-solving skills.

Collaborated seamlessly with diverse teams utilizing strong interpersonal skills.

Communicated complex information clearly to enhance team collaboration.

Collaborated with multi-disciplinary team to enhance patient health outcomes.

Researched various diagnoses to familiarize with treatment protocols.

Assessed and observed patient behaviors during crisis situations.

Facilitated one-on-one sessions with assigned patients as required.

Documented patient responses to treatment for ongoing evaluation.

Prioritized tasks to ensure high-quality customer service delivery.

Maintained customer confidentiality by adhering to facility policies and procedures.

Utilized strong work ethic and critical thinking to resolve customer issues efficiently.