Shelby Gallagher
Dothan
Summary
Detail-oriented individual with a proactive approach to tasks and a strong work ethic. Experienced in managing multiple priorities in dynamic settings while maintaining high standards of quality. Quick learner with effective communication skills, ready to support team initiatives. Focused on driving company growth through dedicated effort and adaptability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Correctional Officer
Florida Department Of Corrections
Bonifay
02.2024 - Current
- Monitored inmate behavior and ensured compliance with facility rules.
- Conducted regular security checks throughout the correctional facility.
- Responded to emergencies and managed crisis situations effectively.
- Assisted in maintaining accurate inmate records and documentation.
- Collaborated with staff to develop and implement safety protocols.
- Enforced disciplinary actions according to established regulations.
- Trained new officers on facility procedures and safety measures.
- Communicated effectively with inmates to facilitate conflict resolution.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Applied non-violent response tools and physical restraint during problematic situations.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
Hostess Trainer
The Toasted Yolk
Dothan
08.2023 - 12.2023
- Trained new host staff on customer service and seating protocols.
- Managed guest waitlists using reservation software effectively.
- Facilitated communication between front-of-house and kitchen teams.
- Coordinated staff schedules to ensure adequate coverage during peak times.
- Monitored dining area for cleanliness and guest satisfaction consistently.
- Ensured all trainees had a thorough understanding of their roles prior to beginning work shifts.
- Monitored employee interactions with customers to ensure quality standards were met.
- Resolved conflicts between staff members regarding job duties or responsibilities.
Ophthalmic Medical Technician
Eye Center South
Dothan
04.2023 - 06.2023
- Assisted with patient intake and medical history documentation.
- Conducted visual field tests using automated equipment.
- Performed ocular imaging and data entry for electronic health records.
- Maintained and calibrated ophthalmic diagnostic instruments regularly.
- Educated patients on pre- and post-operative care instructions.
- Collaborated with ophthalmologists to prepare for surgical procedures.
- Provided support during eye examinations and diagnostic evaluations.
- Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
- Prepared examination rooms with appropriate instruments prior to each patient visit.
Internet Sales Representative
Bondy's Nissan
Dothan
10.2022 - 04.2023
- Engaged customers through online platforms to promote vehicle sales.
- Coordinated virtual appointments and test drives for interested clients.
- Collaborated with sales team to ensure smooth transaction processes.
- Researched industry trends and monitored competitor activities.
- Generated quotes for prospective customers based on their individual requirements.
- Assisted in the development of pricing strategies to maximize profits while meeting customer needs.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
Assistant Store Manager
Hot Topic
Dothan
04.2021 - 09.2022
- Assisted in managing daily store operations and ensuring smooth workflow.
- Supported staff training and development to enhance team performance.
- Provided excellent customer service to address inquiries and resolve issues.
- Collaborated with team members to achieve store goals and objectives.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Sales Lead
Kohls Department Store
Dothan
08.2020 - 08.2021
- Collaborated with team members to achieve daily sales goals and promotions.
- Provided product knowledge and recommendations to enhance customer experience.
- Trained new staff on sales techniques and store policies for seamless integration.
- Managed cash register operations using POS system and processed sales and returns.
- Identified opportunities to improve processes related to the sale of products or services.
Education
High School Diploma -
Slocomb High School
Slocomb, AL05-2021
Skills
- Crisis intervention
- Leadership development
- Observation
- File and record maintenance
- Ethical standards of conduct
- Excellent problem solver
- Incident reporting
- Conflict mediation
- Teamwork and collaboration
- Emotional insight
- Problem analysis
- Attention to detail
- Time efficiency
Certification
- I am a certified Correctional Officer
- I am certified in Basic Life Support
Accomplishments
- I was section leader in my high school marching band.
- During Correctional Academy, I was voted the class president.
Affiliations
- In my free time, I enjoy painting and drawing.
- I love cooking for my family.
- I enjoy going to car shows with my significant other.
Timeline
Correctional Officer
Florida Department Of Corrections
02.2024 - Current
Hostess Trainer
The Toasted Yolk
08.2023 - 12.2023
Ophthalmic Medical Technician
Eye Center South
04.2023 - 06.2023
Internet Sales Representative
Bondy's Nissan
10.2022 - 04.2023
Assistant Store Manager
Hot Topic
04.2021 - 09.2022
Sales Lead
Kohls Department Store
08.2020 - 08.2021
High School Diploma -
Slocomb High School
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