Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Galloway

Covington,LA

Summary

Driven by innovative thinking and acute care nursing expertise, I spearheaded quality improvement initiatives at PAM Health, enhancing patient care through effective healthcare navigation and teamwork. My approach, rooted in problem-solving and collaboration, significantly improved service delivery, establishing me as a key liaison among medical professionals and patients. Health Navigator collaborates with members of health care team to develop medically appropriate and cost effective care initiatives to assess and coordinate chronic disease care management for patient population. Strong analytical and data management skills to exercise clinical judgment in interactions with physicians, payers, patients and families. 4 years of nursing experience, utilization review and discharge planning expertise to make critical decisions.

Overview

5
5
years of professional experience

Work History

Clinical Navigator

PAM Health
05.2023 - Current
  • Coordinated multidisciplinary team meetings for complex cases, ensuring comprehensive care approaches were implemented.
  • Served as a liaison between patients, families, and medical professionals, fostering open dialogue and shared decision-making processes.
  • Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
  • Evaluated program effectiveness using data-driven metrics, leading to continuous improvements in service delivery.
  • Established a strong referral network by cultivating relationships with local healthcare providers, community organizations, and support services.

Floor Nurse

PAM Health
04.2020 - 05.2023
  • Mentored new nursing staff, fostering a supportive environment for professional growth and development.
  • Communicated effectively with patients and family members to convey important instructions and discuss treatments.
  • Administered medications safely according to physician orders, closely monitoring for adverse reactions or interactions among drugs.
  • Provided thorough patient education, ensuring understanding of diagnoses, treatments, and follow-up instructions.
  • Participated in quality improvement initiatives aimed at enhancing clinical practice standards across the nursing department.
  • Strengthened relationships with key physicians through regular communication and collaboration on initiatives.

Nurse

Ponchartrain Healthcare Centre
11.2019 - 08.2020
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

Education

Practical Nursing -

Delta College
Covington, LA
10.2019

Cosmetology -

Aveda Institute - Covington
Covington, LA
12.2017

GED -

Florida Youth Challenge Academy
Carville, LA
08.2016

Skills

  • Healthcare Navigation
  • Marketing Analytics
  • Problem-Solving
  • Acute Care Nursing
  • Innovative thinking
  • Problem Identification
  • Teamwork and Collaboration

Timeline

Clinical Navigator

PAM Health
05.2023 - Current

Floor Nurse

PAM Health
04.2020 - 05.2023

Nurse

Ponchartrain Healthcare Centre
11.2019 - 08.2020

Practical Nursing -

Delta College

Cosmetology -

Aveda Institute - Covington

GED -

Florida Youth Challenge Academy

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Shelby Galloway