Shelby Gay
Connersville,IN
Summary
Welcoming clerical professional with more than 6 years of experience in the medical office setting assisting patients and teammates. Positive and upbeat attitude while greeting and interacting with patients, answering calls, scheduling appointments and collecting copays and payments. Accurate when entering information into database and keeping organized filing systems.
Overview
12
12
years of professional experience
Work History
Office Assistant
Neighborhood Health Center
Liberty, IN
05.2023 - Current
- Complete clerical task such as filing, copying, distributing mail, faxes and messages to providers and staff
- Interact with patients by phone, MyChart, or in-person to provide information and process request
- Welcome patients and alert the providers and teams to arrivals of scheduled appointments
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff
Receptionist/Optician
Yaryan Eyecare Center
08.2017 - 04.2023
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Maintained thorough records of patient information, processed insurance claims, and collected balances from patients.
- Verified and updated patient records promptly to guarantee accurate information.
- Managed check-in and check-out procedures, verified patient information, and submitted orders.
- Collected and distributed messages to team members, doctors and patients to support open communication and high customer service.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted with onboarding new patients and securing paperwork completion.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Manager
Family Video
12.2013 - 05.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Informed customers of promotions to increase sales productivity and volume.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Deputy Clerk
Fayette County Clerk's Office
09.2011 - 06.2013
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained physical and computer-based filing systems.
- Assisted with document scanning and imaging projects to support accurate file back-up.
Education
Heartsaver Total, Child CPR, AED & Infant CPR
American Heart Association
11.2023
High School Diploma -
Connersville Sr High School
Connersville, IN06.2013
State of Indiana Cosmetology License -
Whitewater Technical Career Center
Connersville, IN06.2013
Skills
- Efficiently trained in Microsoft Office, EHR, Office Mate, EPM, among other programs
- Consistently Five-Star phone certified by the Scheduling Institute since 2017
- Experienced in the importance of patient confidentiality, consistent with HIPAA compliance
- Quick learner and dedicated team player
- CPR certified, November 2023
References
Dr. Mackenzie Speers
dr.speers@yaryaneyecare.com | 765-338-8984
Shannon Shuman, FNP-C
shannon.shuman@neighborhoodhc.org | 765-977-4833
Melanie Ayers, RMA
melaniecox1@comcast.net | 317-407-6705
Katelyn Walling, BHRA
wallingkate06@gmail.com | 765-265-1936
Timeline
Office Assistant
Neighborhood Health Center
05.2023 - Current
Receptionist/Optician
Yaryan Eyecare Center
08.2017 - 04.2023
Manager
Family Video
12.2013 - 05.2017
Deputy Clerk
Fayette County Clerk's Office
09.2011 - 06.2013
Heartsaver Total, Child CPR, AED & Infant CPR
American Heart Association
High School Diploma -
Connersville Sr High School
State of Indiana Cosmetology License -
Whitewater Technical Career Center
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